Terms of Use

Service provider

Avarit.AI — Göktuğ Kocauşu (sole proprietorship)

Contact: info@avaritai.com

Service

AvaritCall is an AI voice assistant service that answers incoming calls, places outgoing calls and transcribes and summarises conversations. Features may change with prior notice. AI responses may be wrong or incomplete; reviewing your agent's script and results is your responsibility.

Account

You are responsible for the accuracy of the information you provide and for the security of your account. During early access some features may be limited or in beta.

Pricing

The service is pay-as-you-go: you test with the welcome credit, then top up at least USD 10 and pay only for the minutes you use. Payments are processed by iyzico. The Pre-Contract Information Form and Distance Sales Contract are presented separately at top-up. There is no commitment or minimum term; unused balance stays in your account.

Acceptable use

When using the service you agree that:

• —The service may not be used for misleading, harassing, unlawful or unsolicited (spam) calls.
• —For calls that qualify as commercial electronic messages, obtaining the consents required by Law No. 6563 and related legislation, and checking the Message Management System (İYS), is the responsibility of the party using the service.
• —People who are called are told transparently that they are talking to an AI assistant.

Personal data and shared responsibility

For the data of people your agent calls or who call your agent ("call participants"), you are the data controller; Avarit.AI processes that data only on your behalf, on your instructions and to provide the service, as a data processor. Details on how your own personal data is processed are in the Privacy Notice (KVKK).

Avarit.AI's responsibility is limited to the security of the system. Avarit.AI takes the technical and organisational measures required by KVKK Art. 12 to protect the data against unlawful access, loss and disclosure, processes the data only on your instructions, binds its staff to confidentiality, notifies you without delay of any data breach it becomes aware of, and deletes the data when your account is closed, subject to statutory retention obligations.

Everything else is your responsibility, in particular:

• —Obtaining the data of people to be called lawfully and having a valid legal ground under KVKK Art. 5 or 6 for every processing.
• —Informing call participants under KVKK Art. 10, including that the call is held with an AI assistant and transcribed.
• —Obtaining explicit consent where required, and processing special categories of data such as health data only where the conditions of KVKK Art. 6 are met.
• —For calls that qualify as commercial electronic messages, obtaining the consents required by Law No. 6563 and related legislation, checking the Message Management System (İYS), honouring opt-outs without delay and following the rules on calling hours.
• —The agent's script, the content uploaded to the knowledge base, the information, prices and offers the agent gives, and the appointments, orders and transactions it creates.
• —The use and retention of transcripts, summaries and reports, and their transfer to third parties through CRM, WhatsApp, email, webhook and similar integrations.
• —Answering call participants' requests under KVKK Art. 11 and, where required, registering with the Data Controllers' Registry (VERBİS).
• —Keeping your account password, API keys and the permissions you give team members secure; actions taken through your account are yours.

Claims, administrative fines and related costs directed at Avarit.AI because of a breach of these obligations are borne by you, and Avarit.AI may recover from you any amount it has to pay. Avarit.AI may decline an instruction it considers clearly unlawful and suspend the related use. Avarit.AI may use infrastructure service providers to deliver the service; they are bound by the same security and confidentiality obligations.

Intellectual property

The AvaritCall software, brand and site content belong to Avarit.AI. Using the service does not transfer any rights in them to you. The content you upload and your call data remain yours.

Limitation of liability

Avarit.AI does not guarantee uninterrupted or error-free service. Avarit.AI's responsibility is limited to its obligations regarding the security of the system. Except in cases of intent or gross negligence, Avarit.AI is not liable for indirect damages or loss of data or profit, and its total liability is limited to the amount paid for the service in the 3 months before the event giving rise to the claim.

For users acting as consumers, the mandatory provisions of Turkish Consumer Protection Law No. 6502 remain reserved.

Closing an account

You may close your account at any time. In case of a serious breach of these terms, Avarit.AI may suspend or close the account with prior notice; in urgent security cases notice may follow. Refunds of unused balance follow the applicable law and the Distance Sales Contract.

Changes

These terms may be updated. For material changes the current text is shown in the panel and your acceptance is requested again; changes you have not accepted are not applied against you.

Governing law and jurisdiction

These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul have jurisdiction. In consumer disputes, the statutory jurisdiction of consumer arbitration committees and consumer courts remains reserved.