AI Phone Agent for Financial Services
AvaritCall provides AI agents for financial services that answer customer calls, respond to application and service questions, and collect the details your team needs. Calls that need a specialist are transferred to the right team, with the summary in the dashboard. Outbound calls handle application follow-ups and payment reminders from your contact lists.
Sample call
Status Shared
- Request
- Application status
- Verification
- Completed
Next step: A specialist calls back; summary in the dashboard
Support Customers from First Inquiry to Ongoing Service
From the first product question to payment reminders, the agent handles routine steps and leaves decisions with your specialists.
New Inquiries
Financial Product & Service Questions
The agent explains product features, application steps and required documents from the information you approve. Current rates and fees are shared only when they come from a verified source you provide.
Lead Intake & Advisor Appointments
The agent learns what the caller needs, asks your pre-screening questions and books a meeting with an advisor. Pre-screening is not a credit decision or an approval.
Appointment Setter
Application & Account Support
Application Status & Document Requests
After the verification steps you define, the agent shares the application status from your system when it is available through an API, and explains which documents are still missing.
Financial Customer Service Requests
Supported account and service questions are answered on the call. Requests the agent cannot resolve are recorded or transferred to the right team.
Follow-Ups & Reminders
Application Follow-Up Calls
Outbound calls reach applicants with open applications, answer their questions and record callback requests.
Lead QualificationPayment Reminders & Support Requests
Reminder calls use the amount and due date from your current records and capture each customer's response. Disputes and special payment requests go to authorized staff.
Debt Collection
Follow a Financial Services Call from Question to Next Step
Hear the conversation, see the system steps and check the result your team receives. Nothing is shown as decided unless your system says so.
Inbound call
Play sample call
0:52
Verification details are checked against your application system through a custom tool, and the current status is retrieved.
Result
Status Shared
- Request
- Application status
- Verification
- Completed
- Status shared
- In review, pay stub missing
- Callback
- Tomorrow morning
- Source
- Your application system via API
Next step: A specialist calls back; summary in the dashboard
These are fictional sample calls. Names, numbers and amounts are examples; each institution defines its own verification steps and limits.
Outbound call
Play sample call
0:46
Verification completed; the amount and due date come from the reminder list.
Result
Specialist Review Required
- Request
- Due date change
- Requested date
- The 20th
- Verification
- Completed
- Payment received
- Not verified
Next step: The payments team calls back to confirm
These are fictional sample calls. Names, numbers and amounts are examples; each institution defines its own verification steps and limits.
Connect Customer Conversations to Your Financial Systems
Each group shows where the data comes from and what the agent can do with it. Ready, beta and team-built connections are marked separately.
Ready
Phone Systems & Contact Center Platforms
- Twilio
- Telnyx
- Plivo
- Any SIP trunk or PBX
Keep your existing numbers and connect them via SIP or through your PBX. Route all calls, overflow calls or only after-hours calls to the agent using your carrier's or PBX's forwarding rules.
Set up by our team
CRM & Application Management
HubSpot (beta)
Salesforce (beta)
- AvaritCall CRM
- Your own customer database
Every call is logged in the built-in AvaritCall CRM with its summary and tags, and HubSpot, Salesforce and other CRM connectors (beta) create a contact or lead. Looking up a customer or an application status in your own system runs through a custom tool and your API, or a connection our team builds.
Ready
Calendars, APIs & Follow-Up Workflows
Cal.com (beta)
- AvaritCall calendar
- REST API
- Webhooks
Advisor meetings go into the AvaritCall calendar or Cal.com (beta). Signed webhooks send call results to your systems, and follow-ups can become CRM tasks for your team.
Define the Scope
Choose the calls, questions and actions the agent covers, and the ones it always hands over.
Set Up the Connections
Connect your number, calendar and the systems the agent reads from or writes to.
Test Different Customer Responses
Run test calls for verified, unverified and out-of-scope requests before any customer hears the agent.
Go Live
Start with one line or one call type, review the transcripts and extend the scope step by step.
Keep Financial Conversations Within Your Rules
What the agent may share and do is set by your organization, and anything that needs authority stays with your staff.
Verification Before Account Information
The agent follows the verification steps you define before sharing anything specific to a customer, and the check can call your own system through a custom tool. If verification is not completed, it shares only general information and offers a callback or a transfer.
Approved Information & Action Limits
You decide which product information the agent uses and which actions it can take. Personal financial advice, credit approvals, pricing exceptions and contract changes stay with your staff.
Specialist Handoff & Exceptions
Complaints, disputes, suspected fraud reports and unclear requests are transferred to the team you choose. If the transfer is not answered, a fallback number can be dialed or the agent records a callback request.
Data Access, Records & Contact Preferences
Team members see only the agents and permissions you grant, and transcripts are kept for a defined retention period. Customers who ask not to be called are marked do-not-call and skipped in every campaign.
Give Financial Services Teams Clearer Customer Context
Routine questions are answered on the call, and every handover arrives with a record of what was asked and what was done.
Reduce Repetitive Service Work
Routine information and status questions are answered by the agent, so your team can focus on requests that need judgment.
Make Follow-Ups Easier to Manage
Application questions, callbacks and customer responses are kept with the related contact in the AvaritCall CRM.
Help Specialists Pick Up with Context
For transferred calls, the customer's request and the steps already taken are in the call summary, available in the dashboard and notifications.
Example call result
- Request type
- Application status
- Verification
- Completed
- Action taken
- Status shared
- Next step
- Specialist callback
Frequently Asked Questions
What can an AI voice agent do for financial services?
It answers inbound calls, explains products and application steps from approved information and routes requests to the right team. It also runs outbound application follow-ups and payment reminders. It does not give personal financial advice or make credit decisions.
Can AvaritCall handle application questions and customer follow-ups?
Yes. The agent answers general application questions, shares status after verification when your system provides it through an API, and records follow-up requests. Outbound campaigns call applicants with open applications and record each response.
How is customer identity verified before account information is shared?
Through the steps you define. You set the questions the agent asks, and the check can call your own system through a custom tool. There is no built-in identity verification module, and if verification fails the agent shares only general information.
Can AvaritCall qualify inquiries and schedule meetings with financial representatives?
Yes. The agent asks your pre-screening questions, scores the lead from 0 to 10 and books a meeting in the AvaritCall calendar or Cal.com (beta). Pre-screening gathers information; it is not a credit decision.
What happens when a request needs specialist advice or approval?
It goes to your staff. The agent transfers the call to the number you choose or records a callback request, and the summary is available in the dashboard and notifications. Approvals, pricing exceptions and advice stay with authorized people.
Can AvaritCall connect to our existing phone system, CRM, and application software?
Yes for phone systems and CRM logging; application software depends on its API. Numbers connect via SIP, calls are logged in the AvaritCall CRM, and HubSpot, Salesforce, Zoho CRM and Pipedrive connectors (beta) create contacts or leads. Lending and account systems connect through the REST API, webhooks or a connection our team builds.
How are customer data and call records managed?
Each call produces a transcript and a summary, kept for a defined retention period and deletable on request. Card numbers and other supported personal data formats are masked before text reaches the language model, and team access is limited by agent and permission.
What affects the cost and setup of financial services voice AI?
Talk time is the main cost: $0.08 per minute, billed per second, with no setup fee or commitment for self-serve accounts. Setup effort depends on how many systems the agent reads from or writes to, and our team scopes custom connections with you.
Build Your Financial Services Call Flow with AvaritCall
Start with the calls your team handles most and the systems they rely on. We will help you decide which steps the agent handles and which need human approval.