avaritcall.

AI IVR System for Conversational Call Routing

The AvaritCall AI IVR lets callers say what they need in their own words instead of pressing through a keypad menu. It works out the reason for the call, handles routine requests it can answer and transfers the rest to the right team by your rules. Each call is saved with the request, the route taken and a summary.

Customer calling a support line from an office

Sample call

AI agent
I can connect you with the billing team.

Transferred to Billing

First request
Help with account
Clarified reason
Possible duplicate charge

Next step: Summary saved to the call record

Experience Call Routing Through Natural Conversation

Listen to three calls to the same business: one routed to sales, one answered without a transfer and one clarified before it reaches support.

Inbound call

Play sample call

0:20

AI agentThanks for calling Vertex Office Supply. Tell me in a few words what you're calling about.
CallerHi, I want to order printer paper for our office in bulk.
AI agentThat's our sales team. About how many cases are you looking for?
CallerMaybe fifty cases a month.
AI agentThank you. I'm connecting you to sales now.
CallerGreat, thanks.

Result

Routed to Sales

Request
Bulk paper order
Volume
About 50 cases a month
Department
Sales

Next step: Call summary available in the dashboard

These are fictional sample calls. Names, businesses and order numbers are examples. In the self-service sample, the business has connected its order system through a custom tool.

Help Callers Reach the Right Answer or Team

  • Natural Language Request Handling

    Callers describe what they need in their own words. They don't need to know department names or menu numbers.

  • Intent-Based Call Routing

    The agent works out the reason for the call and transfers it to the department or number your routing rules name for that request type.

  • Automated Self-Service

    Routine questions are answered from your knowledge base, and status checks such as order status are answered from your connected systems, so those calls don't need a transfer.

  • Right-Team Transfers

    The agent confirms the reason for the call before transferring, so callers reach the right team the first time. The reason and details are saved with the call summary for your team.

  • Clarification & Fallback Paths

    When a request is vague, the agent asks a follow-up question. If it still isn't clear, the agent transfers to a general line or takes a message, as you decide.

  • Routing Visibility & Call Records

    Each call is saved with the request, the route taken, the transfer result and a summary, so you can see how calls were handled.

How AvaritCall Understands and Routes a Call

Routing rules can depend on the request type and on customer details from your own systems. Routing by time of day is set in your carrier's or PBX's forwarding rules.

  1. The Caller Describes the Request

    The customer calls your business and says what they need.

  2. AI Clarifies the Intent

    The agent identifies the reason for the call, collects the details you require and asks a clarifying question if needed.

  3. Your Rules Determine the Next Action

    The agent answers the request, looks up information in a connected system or transfers the call to the right person or department.

  4. The Result Is Recorded

    The details, outcome and transfer status are saved to the call record and your team is notified.

See How a Vague Request Reaches the Right Department

One clarifying question turns a general request into a transfer to the right team.

Example conversation

Caller
I need help with my account.
AI agent
Is your question about a payment, accessing your account, or something else?
Caller
I think I've been charged twice.
AI agent
I can connect you with the billing team. May I have your account reference so I can add it to the call record?
Caller
It's AC-2048.
AI agent
Thank you. I'm transferring you to billing now.

Routing record

Transferred to Billing

First request
Help with account
Clarified reason
Possible duplicate charge
Account reference
AC-2048
Department
Billing
Transfer result
Connected

Example data. The reason and reference are saved in the call summary in your dashboard and notifications; they are not shown on the billing agent's phone.

Conversational Routing for Different Customer Requests

  • Retail & E-commerce

    Separate order, delivery and return requests, and share order status from your store when it is connected.

    E-Commerce

  • Healthcare & Dental Clinics

    Handle appointment and clinic information requests, and transfer calls that need staff to the right person.

    Healthcare

  • Home Services

    Learn the service needed and the location, then pass the request to the right service team.

    Electrician Answering Service

  • B2B Sales & Customer Support

    Tell sales, technical support and billing requests apart, and send each caller to the right department or account contact.

    Inbound Call Center

Connect AI IVR to Your Phone System and Business Data

Each card shows what the connection does and whether it is ready, in beta or set up with our team.

Explore Integrations

  • Ready

    Phone Systems & SIP

    • Twilio
    • Telnyx
    • Plivo
    • Any SIP trunk or PBX
    • Keypad IVR

    Keep your number and connect your SIP trunk or PBX. If you also want a keypad option, AvaritCall includes a keypad menu and a visual IVR flow editor.

  • Ready

    CRM & Customer Records

    • Your customer database
    • AvaritCall CRM

    Before the call starts, the agent can look up the caller in your own customer database by phone number and use that record in its routing rules. Calls are logged to the built-in AvaritCall CRM.

  • Beta

    Help Desk & Support Workflows

    • Freshdesk
    • Webhooks

    Create a support ticket from a call and include the summary, or send call results to your help desk with webhooks.

  • Ready

    Calendars, APIs & Business Systems

    • AvaritCall calendar
    • Custom HTTP tools
    • REST API

    Check appointment availability, look up order status in Shopify or WooCommerce (beta), or call your own API during the call with a custom HTTP tool.

How Businesses Use AvaritCall to Simplify Call Routing

An Example Multi-Department Call Routing Workflow

  1. The problem

    A distributor's keypad menu has seven options, and many callers press zero or choose the wrong department.

  2. The rules

    The team defines three request types: sales, billing and support. Each one has its own transfer number and the details the agent should collect first.

  3. The calls

    Order status questions are answered from the order system without a transfer. Sales and billing calls are transferred after one or two questions, and unclear requests go to the main desk.

  4. The review

    The operations lead reviews the routing results and summaries each week and adjusts the rules where callers needed extra questions.

Frequently Asked Questions

What is AI IVR?

AI IVR is an interactive voice response system where callers speak their request instead of pressing keys. AvaritCall understands the request, answers what it can and routes the rest of the calls to the right team.

How is conversational AI IVR different from traditional keypad IVR?

A keypad IVR makes callers listen to a menu and press numbers. A conversational AI IVR lets them say what they need, asks a follow-up question when the request is unclear and answers routine questions without a transfer.

Can AI IVR answer questions and complete tasks before transferring a call?

Yes. The agent answers from your knowledge base and can look up information such as order status in a connected system through a custom tool or a supported store connection. Calls that need a person are then transferred.

Can AvaritCall route calls by department, business hours, or customer information?

By department and customer information, yes. The agent routes by request type using the transfer rules you define, and it can look up the caller in your own customer database before the call. Routing by business hours is set up with your carrier's or PBX's forwarding rules.

What happens if AvaritCall does not understand the caller?

It asks a clarifying question first. If the request is still unclear, the agent follows the fallback you set, such as transferring to a general line or taking a message.

Can callers ask for a person, and what happens if a transfer is unanswered?

Yes. Callers can ask for a person at any time, and the agent transfers the call to the number you choose. If no one answers, a fallback number can be dialed; if the transfer fails, the caller stays with the agent, who can take a message.

Can AvaritCall work alongside our existing phone system and CRM?

Yes. You connect your existing number, SIP trunk or PBX, and you can keep a keypad menu alongside the AI agent. Calls are logged to the built-in AvaritCall CRM, and your own systems can be reached through the REST API, webhooks or custom tools.

How much does AI IVR cost, and what does implementation involve?

You pay $0.08 per talk minute, billed per second, and billing stops when the call is transferred. Implementation means defining request types and transfer numbers, adding your knowledge base and connecting your phone system. Lookups in your own systems can be added with custom tools or with our team.

Related Solutions

Make Every Call Easier to Navigate

Let callers say what they need, answer routine requests on the spot and send the rest to the right team.

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