AI Voice Agent for Healthcare
AvaritCall is an AI voice agent for healthcare that answers patient calls while your staff stays focused on the patients in front of them. It responds from the information your organization approves, takes intake details, books appointments in a connected calendar and changes them in the AvaritCall calendar. Clinical questions, prescription requests and anything outside your rules go to your staff, with a summary in the dashboard.
Sample call
Appointment Updated
- Patient
- Emily Carter
- Request
- Appointment change
Next step: Summary and transcript in the dashboard
Support Patients Before, Between, and After Visits
Patient calls follow the visit. The agent handles the administrative side of each stage and passes anything clinical to your team.
Before the Visit
New Patient Inquiries & Intake
The agent answers new patients' questions about services, locations and the first visit using information you approve. It collects the contact and administrative details your intake process requires.
Medical Answering ServiceHealthcare Appointment Scheduling
With the AvaritCall calendar or Cal.com (beta) connected, the agent checks open slots and books the visit during the call. Requests that need staff approval are recorded with their own status.
Appointment Scheduling
Between Visits
Appointment Changes & Confirmations
In the AvaritCall calendar, patients can reschedule, cancel or confirm attendance within your clinic's rules. With Cal.com (beta) or another external calendar, change and cancellation requests are recorded for the front desk. Anything outside your rules also goes to the front desk.
Patient Messages & Staff Requests
Prescription refill requests and test result callback requests are recorded for the right team. The agent does not approve prescriptions or interpret results.
After the Visit
Clinic-Defined Follow-Up Calls
Outbound calls ask the administrative follow-up questions your clinic defines and record each answer. Responses that need clinical review are passed to your staff.
Batch CallingPatient Feedback & Recall Requests
Campaigns collect patient feedback and contact patients about check-up visits your clinic has scheduled. Patients who ask not to be called again are marked do-not-call automatically.
Follow a Patient Call from Request to Resolution
Pick a sample call to hear the conversation, see what the system does at each step and review the result your staff sees.
Inbound call
Play sample call
0:40
Request identified as an appointment change; the clinic's verification steps are applied.
Open slots for the same appointment type are checked in the AvaritCall calendar.
Result
Appointment Updated
- Patient
- Emily Carter
- Request
- Appointment change
- Verification
- Completed
- New time
- Tuesday, 2:30 PM
- Calendar
- AvaritCall calendar
Next step: Summary and transcript in the dashboard
These are fictional sample calls. Patient names and details are examples; each clinic defines its own verification steps and limits.
Inbound call
Play sample call
0:37
Request recorded as a prescription refill for the care team; no clinical decision is made on the call.
Result
Staff Review Required
- Patient
- James Miller
- Request
- Prescription refill
- Pharmacy
- Main Street
- Best time to call
- After 3:00 PM
- Team
- Care team
Next step: Callback requested; the care team decides on the refill
These are fictional sample calls. Patient names and details are examples; each clinic defines its own verification steps and limits.
Fit AI into Your Healthcare Systems and Call Protocols
On one side are the systems the agent connects to; on the other are the rules it follows with them. Ready connections are marked, and anything specific to your practice is connected through the API or by our team.
Ready
Phone Systems & Call Coverage
- Twilio
- Telnyx
- Plivo
- Any SIP trunk or PBX
Keep your existing number and connect it via SIP. Send all calls, only unanswered calls or only after-hours calls to the agent using your carrier's or PBX's forwarding rules.
Set up by our team
Healthcare Scheduling & Practice Software
Cal.com (beta)
- AvaritCall calendar
- REST API
- Webhooks
The agent checks availability and books into the built-in AvaritCall calendar or Cal.com (beta). Practice management and EHR systems connect through the REST API, webhooks and custom HTTP tools, and our team can build the connection with your system's API.
Clinical Handoff & Fallback Rules
Clinical questions, patient requests you flag and actions the agent cannot complete are transferred to the number you choose. If that line does not answer, a fallback number can be dialed; otherwise the agent takes a message and records a callback request. Priority notifications follow the protocol your organization approves.
Patient Information & Access Controls
You define the verification steps the agent follows before discussing appointment details. If your organization needs a Business Associate Agreement (BAA) under HIPAA, contact our sales team before deployment to review your requirements. Transcripts are kept for a defined retention period, and team access is set per agent and permission.
Give Healthcare Teams More Time for Patients
The agent takes the routine calls and leaves a clear record of everything it passes on.
Fewer Routine Call Interruptions
Repeated administrative questions about hours, locations and visit preparation are answered on the phone, so front-desk staff can stay with patients at check-in.
Clearer Patient Follow-Up
Messages, appointment requests and callbacks are recorded with the details your team needs, along with a transcript and summary for every call.
Consistent Support Across Busy Hours
During peak hours and after hours, calls are handled with the same defined flows instead of going to voicemail.
Example follow-up view
- Request type
- Prescription refill
- Action taken
- Recorded, no refill approved
- Responsible team
- Care team
- Pending step
- Callback after 3:00 PM
Frequently Asked Questions
What can an AI voice agent do for healthcare organizations?
It answers patient calls 24/7, shares the information you approve, takes intake details and books appointments when your calendar is connected. It also records messages and callback requests and transfers calls to your staff when your rules say so. It does not diagnose, give treatment advice or approve prescriptions.
Can AvaritCall handle appointment booking, changes, and patient intake?
Yes, when a calendar is connected. The agent checks availability and books in the AvaritCall calendar or Cal.com (beta), handles changes within the scope of that connection and collects the intake fields you define. Anything it cannot complete is recorded for your staff with its own status.
How are clinical questions and priority patient requests handled?
They go to your staff. You define which topics are transferred, to which number, and what happens if no one answers, such as a fallback number or a recorded callback request. The agent does not triage or diagnose, and it does not replace emergency services.
Can AvaritCall work with our existing phone system and practice software?
Yes for your phone system; practice software depends on its API. You keep your number and connect it via SIP, with presets for Twilio, Telnyx and Plivo. Practice management and EHR systems connect through the REST API, webhooks or a connection our team builds, and there are no ready-made connectors for specific practice software.
Can we start with after-hours calls or one clinic location?
Yes. You can start with one line or one location and forward only after-hours or unanswered calls to the agent using your carrier's or PBX's forwarding rules. More locations and call types can be added later.
How is patient information managed, and is a BAA available?
Yes. AvaritCall supports HIPAA-compliant deployments and signs a Business Associate Agreement (BAA) with healthcare customers; our sales team reviews the details with you before deployment. Transcripts are kept for a defined retention period, can be deleted on request, and team access is limited by agent and permission.
What affects the cost and setup of healthcare voice AI?
Talk time is the main cost: $0.08 per minute, billed per second, with no setup fee or commitment for self-serve accounts. Setup effort depends on your phone system and the systems the agent must connect to, and our team scopes custom practice software connections with you.
Build a Better Patient Call Experience with AvaritCall
Tell us which patient calls you want covered, which systems you use and when calls should reach your staff. We will help you map the call flow that fits your organization.