AI Phone Agent for Retail Stores
AvaritCall is an AI agent for retail stores, e-commerce brands and consumer goods companies. It answers product and order questions, takes return and exchange requests and passes after-sales issues to the right team. During campaign peaks and after hours, customers can still get answers and leave their requests.
Sample call
Order Status Shared
- Order
- 10482
- Status
- Shipped
Next step: No action needed; summary in the dashboard
Help Customers Before and After Their Purchase
The agent answers what it can from your approved sources and connected store, and passes the rest to your team with the details already collected.
Before Purchase
Product Information & Availability
The agent shares product details from approved sources and, with a connected store, checks stock and variants. Stock information does not mean the item is reserved for the caller.
Store Information & Pickup Questions
Store locations, hours and pickup conditions are answered from each store's own information, so branch details stay accurate.
AI Answering ServiceSales Inquiries & Purchase Assistance
The agent learns what the customer is looking for and transfers sales questions to your team when needed. Order creation by phone is available only in supported store setups.
After Purchase
Retail Order Tracking
After taking the order number and verification details, the agent shares the current status from Shopify or WooCommerce (beta) or from your own system's API.
Inbound Call CenterReturns & Exchange Requests
The agent explains your approved return and exchange policy, collects the details and creates a request where a connection supports it, such as a Freshdesk ticket (beta).
Product Support & Warranty Inquiries
Manuals, warranty steps and after-sales information are shared from your documents. Product complaints that need inspection go to the right team.
AI IVR
Hear How AI Handles an Order Question
Choose a scenario to hear the call, see the system lookup and check the result. Taking a return request, approving a return and issuing a refund are shown as separate steps.
Inbound call
Play sample call
0:43
Order found in the connected store; the fulfillment status is retrieved.
Result
Order Status Shared
- Order
- 10482
- Status
- Shipped
- Expected delivery
- Thursday
- Source
- Shopify order status (beta)
Next step: No action needed; summary in the dashboard
These are fictional sample calls. Names, order numbers and store policies are examples; each business sets its own rules.
Inbound call
Play sample call
0:43
Order and item checked against the store's approved return policy.
Result
Return Request Created
- Order
- RT-2048
- Item
- Jacket
- Reason
- Too small
- Ticket
- Freshdesk (beta)
Next step: Approval and refund are handled by your team
These are fictional sample calls. Names, order numbers and store policies are examples; each business sets its own rules.
Connect Retail Calls to Your Store and Support Systems
Ready, beta and team-built connections are marked separately. Discounts, order changes and refunds stay within the limits you set, and your verification steps apply before order details are shared.
Beta
E-commerce & Order Management
Shopify (beta)
WooCommerce (beta)
- Webhooks
- Custom HTTP tools
Order status lookups for Shopify and WooCommerce are in beta. Creating requests or updating records in other systems runs through webhooks or custom HTTP tools.
Set up by our team
Product Catalogs & Store Inventory
- Shopify store assistant
- Knowledge base (PDF, web pages, CSV)
Product details come from the documents, web pages or catalog files in the agent's knowledge base. Live product, price and stock details from a Shopify store are set up by our team, and when data cannot be confirmed as current, the agent refers the caller to staff.
Beta
CRM & Customer Support
HubSpot (beta)
- AvaritCall CRM
- Freshdesk (beta)
Every call is logged in the AvaritCall CRM. Freshdesk tickets and CRM connectors (beta) create records for requests your team needs to review.
Ready
Phone Systems & Workflow Automation
- Twilio
- Telnyx
- Plivo
- Any SIP trunk or PBX
Connect store and support lines via SIP, transfer calls to a store or team, and run follow-up campaigns that skip customers who asked not to be called.
Knowledge Sources
Add product information, store details and your return and warranty policies.
Action & Transfer Rules
Decide what the agent can do on its own and which requests go to your team.
Connections & Testing
Connect your number and store systems, then test orders, returns and transfers.
Go Live
Start with one store or one call type and expand from there.
Give Retail Teams More Time for Customer Care
Routine order questions are answered on the call, and after-sales requests reach your team ready to act on.
Reduce Repetitive Order Questions
When order data is available, the agent shares the current status, so your team spends less time on routine lookups.
Support Busy Shopping Periods
During campaigns and seasonal peaks, calls are answered within the capacity you plan and the rules you set.
Keep After-Sales Requests Organized
Returns, exchanges and product support requests reach the right team with the order details and a call summary.
Example follow-up view
- Request type
- Return request
- Related order
- RT-2048
- Action taken
- Ticket created
- Pending step
- Team approval
Frequently Asked Questions
What can an AI voice agent do for retail and consumer goods businesses?
It answers product, store and order questions, takes return and exchange requests and transfers sales or complex cases to your staff. It works 24/7 and during campaign peaks. Online stores focused on order calls can also see our e-commerce page.
Can AvaritCall answer product questions and check store availability?
Yes. Product questions are answered from your knowledge base, and live stock is available when a store connection is set up by our team. Checking stock does not reserve the item for the caller.
Can it provide order updates and collect return or exchange requests?
Yes. Order status comes from Shopify or WooCommerce (beta) or your own API, and return or exchange requests are recorded or created as a ticket where a connection supports it. A return request is not a return approval, and the agent does not issue refunds.
Can customers place or change an order over the phone?
Placing an order is possible only in a supported setup. For Shopify stores, our team can set up a store assistant that shares live product, price and stock details and creates the order during the call. Order changes are passed to your team.
What happens when a request needs approval or a customer asks for a person?
The call goes to your team. The agent transfers to the number you choose, with a fallback number if no one answers, or records a callback request. Discounts, refunds and exceptions stay with your staff.
Can AvaritCall connect to our e-commerce platform, CRM, and existing phone system?
Yes, with the connection status shown on our integrations page. Shopify and WooCommerce order lookups and CRM connectors are in beta, calls are logged in the AvaritCall CRM, and numbers connect via SIP. Other platforms connect through the REST API and webhooks.
Can we use it during campaign peaks or only outside business hours?
Both. You can send all calls, overflow calls or only after-hours calls to the agent with your carrier's or PBX's forwarding rules. Inbound calls are answered simultaneously up to your line's channel count, and outbound campaigns run 5 concurrent calls per agent by default, with more available on request.
What affects the cost and setup of retail voice AI?
Talk time is the main cost: $0.08 per minute, billed per second, with no setup fee or commitment for self-serve accounts. Setup effort depends on the store and support systems you connect, and team-built store connections are scoped with you.
Plan Your Retail Customer Calls with AvaritCall
Choose where to start: product questions, order tracking or after-sales requests. We will prepare the demo around your systems and your customer service team.