Privacy Policy

Total counts without identifiers

To see which sources visits come from and how far the sign-up steps are completed, we count all visits without identifiers; this count does not require consent. The number of views of pages such as the home page and the sign-up page, and the number of steps such as starting sign-up and the demo form, are kept only as totals per day and source label. The source label is the campaign source information in the link you followed or the type of site that referred you (e.g. search engine, video platform, social media, direct visit or other).

No IP address, browser information, cookie, device identifier or any other information that identifies you is written to this count, and nothing is stored in your browser for this purpose. As the totals cannot be linked to any person, they are not personal data and do not depend on your consent.

Campaign labels

If you arrive through an advertisement or campaign link and then create an account, the campaign labels in that link (such as source, medium and campaign name) and, where present, the ad click identifier are stored with your account. We do this on the basis of our legitimate interest in measuring which campaigns actually lead to sign-ups. Your browsing history and the pages you visited are not part of this record. Until sign-up is completed, the label is kept in your browser session; if you allowed analytics, it is also stored in a first-party cookie in this browser for at most 30 days (see the Cookie Policy). After sign-up, it is kept with your account until the account is deleted. If you allowed analytics, the ad click identifier may be reported to the relevant advertising platform to measure the ad's result; only the click identifier, the conversion time and an order identifier are sent, and your name and email are not shared. The legal basis for storing the cookie and for this report is your explicit consent.

Session recording and usage analysis (only with your explicit consent)

If you allow analytics in the cookie preferences (explicit consent), your visit to our website and the user panel is recorded: clicks, scrolling, mouse movements, page transitions, error and page-speed measurements, and the structure of the screen. This option is off by default. If you do not allow it, no session recording is made and you can continue to use the website and the service in the same way.

Our purpose is to find errors and difficulties in the sign-up and usage flows and to improve the product. Recordings are used only for this purpose.

• All form and input fields are masked; the values you type are not recorded.
• Passwords, card details, phone numbers, email addresses and AI agent instruction texts are never recorded.
• Payment and wallet pages are not recorded at all.
• In the user panel, on-screen text is masked by default; customer lists, phone numbers and call transcripts do not appear in recordings.
• Recordings made while you are signed in to your account are linked to your account.
• Recordings are kept for at most 30 days and deleted automatically at the end of this period.
• Recordings are kept on our own infrastructure. No third-party analytics or advertising service and no advertising pixel is used; recordings are not sold or shared with third parties.
• Only our authorised administrators can access recordings; every access is logged.

To link the parts of one visit, a randomly generated session identifier is kept in your browser; on its own, this identifier does not identify you (details are in the Cookie Policy). If you have allowed analytics and open an account during your visit, the recording of that visit may be linked to your account. If you have not allowed analytics, no such link is made.

Legal basis: your explicit consent under Article 5(1) of Law No. 6698 on the Protection of Personal Data (KVKK) and Article 6(1)(a) GDPR.

You can withdraw your consent at any time via the “Cookie preferences” link. When you withdraw it, recording stops and the session recordings made from this browser are deleted.

Previous measurement

The identity-based measurement previously carried out on our website for visitors who allowed it has ended. Any preference or identifier records from that measurement left in your browser are no longer read or sent anywhere; you can remove them by deleting this site’s data in your browser. You can send requests about your data processed under that measurement to info@avaritai.com.

Data we collect

We collect the information you submit through forms on our website (name, email, phone, company, message) and the technical records strictly required to operate the service. We do not use third-party ad tracking. The total counts without identifiers, campaign labels and the session recording made only with your explicit consent are described separately above; details of the records stored in your browser are in the Cookie Policy.

How we use data

We use your data only to respond to your requests, provide and improve the service, measure which of our campaigns lead to sign-ups, and run contract and billing processes. Your data is never sold or rented to third parties.

Conversation data

Voice assistant conversations are stored as text transcripts. Details are in the Privacy Notice (KVKK).

Google user data

When you sign in to AvaritCall with your Google account or connect your Google Calendar, we access Google data only within the permissions you grant:

• Sign in with Google (openid, email, profile): we receive your Google account email address, name and profile picture to create your account and sign you in.
• Calendar availability (calendar.events.freebusy): before your voice assistant offers an appointment, we query which time ranges are busy on the calendar you selected. This query returns busy/free ranges only; it does not read the titles, descriptions or attendees of your events.
• Calendar events (calendar.events): when your assistant agrees on an appointment with a caller, we add the appointment event (date, time, duration, customer name and call note) to the calendar you selected.
• Calendar list (calendar.calendarlist.readonly): we list the names and IDs of your calendars so you can choose which calendar appointments are written to.

We use this data only to provide the availability check and appointment booking features of the voice assistant you configure. We do not sell data received from Google, do not use it for advertising, do not allow humans to read it (except with your request, for security investigations or to comply with law), and do not use it to train or improve generalized artificial intelligence or machine learning models. Free time slots are passed to our AI service provider only during the relevant call, so the assistant can respond to the caller. Your Google access token is stored encrypted on our servers. You can disconnect at any time from Settings → Calendar or from the “Third-party access” page of your Google account; disconnecting deletes the token and revokes the authorization at Google. AvaritCall’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements.

Security

Data is encrypted in transit with TLS, and access is limited to personnel who need it for their role. Our information security processes follow industry best practices.

Third-party services

We use infrastructure providers for server hosting, speech recognition, AI response generation, speech synthesis and email delivery, and iyzico for payments. These providers process only the data required to complete the relevant operation. Messages you send through the forms on our website are processed by AvaritCall only to respond to your request.

Your rights and contact

Send access, correction and deletion requests to info@avaritai.com. See the KVKK Privacy Notice for the full list of your rights.