avaritcall.

AI Dispatch Service That Connects Customers with Field Teams

AI dispatch with AvaritCall answers incoming service calls, learns what the problem is and where the job is, and handles each request by the rules you set. Urgent calls go to your on-call staff, and the rest are recorded with the address, contact and access details your team needs. Requests are captured with the same details at night and during busy hours.

Operations manager on a phone call in a warehouse

Sample call

Service Request Recorded

Issue
Leak under kitchen sink
Address
24 Green Street, Apt 3
Routing
Passed to the service team

Next step: Team reviews and schedules the visit

Hear How AI Handles a Service Request

Listen to a new request, an urgent after-hours call and a status question, and see what each call records or does.

Inbound call

Play sample call

0:38

AI agentThanks for calling Ridgeline Heating and Cooling. I'm the virtual assistant. What can I help you with?
CallerOur furnace makes a loud banging noise every time it starts.
AI agentI'm sorry to hear that. Is the furnace still producing heat?
CallerYes, it works. It's just very noisy.
AI agentThank you. What's the service address?
Caller1180 Birch Lane in Westfield.
AI agentGot it. What name and number should the technician use to reach you?
CallerLaura Kim, at this number.
AI agentThanks, Laura. I've recorded a furnace repair request. The service team will call you to schedule a visit.

Result

Service Request Recorded

Issue
Furnace bangs on start, still heating
Priority
Standard
Address
1180 Birch Lane, Westfield
Contact
Laura Kim, +1 XXX XXX XXXX

Next step: Service team schedules the visit

These are fictional sample calls. Names, businesses, addresses and job numbers are examples.

Turn Service Calls into Requests Your Team Can Act On

Routing a call, notifying your team and assigning a job are separate steps. AvaritCall routes and notifies; job assignment stays with your team and your field service software.

  • 24/7 Service Call Intake

    Calls are answered at night, on weekends and during busy hours. Each request is saved as a record your team can review in the morning.

  • Structured Request Details

    The agent collects the problem, service address, contact details and access notes you require, so your team doesn't have to call back for missing information.

  • Priority Rules & Escalation

    Requests are handled by the priority rules in the agent's instructions. Calls that need a decision from your staff are transferred to the person you choose.

  • Team Routing & Coordination

    Based on job type and service area, the agent transfers the call or records the request for the right team, and your team is notified in the dashboard or by email.

  • Verified Job Status Updates

    When your operations system exposes job status through an API, the agent can look it up during the call and share it, so fewer status calls reach your staff.

  • Dispatch Records & Human Handoff

    Every call is saved with a summary and its outcome. If a transfer isn't answered, a fallback number can be dialed, or the agent takes a message for a callback.

From Customer Call to the Right Service Team

  1. Understand the Service Need

    The agent learns why the customer is calling and which service they need.

  2. Collect the Required Details

    It completes the address, contact details and the questions you set for each job type.

  3. Apply Your Dispatch Rules

    The request is recorded, your team is notified, or the call is transferred, depending on your rules.

  4. Record the Action Taken

    The details, summary and outcome are saved in the dashboard and can be sent to your own system by webhook. Crew availability or arrival times are shared only if your system provides them.

See How AI Captures a Dispatch Request

A routine repair request is recorded and passed to your team for review.

Example conversation

Caller
There's water leaking under the kitchen sink, and I need someone to take a look.
AI agent
I can collect the details for the service team. What is the property address?
Caller
24 Green Street, apartment 3.
AI agent
Thank you. Is there an entry code or anything the team needs to know about access?
Caller
They'll need to call me when they arrive.
AI agent
What is the best number for the team to reach you?

Service intake

Passed to Team

Request type
Plumbing repair
Problem
Leak under kitchen sink
Address
24 Green Street, Apt 3
Access note
Call on arrival
Contact
+1 XXX XXX XXXX

Example data. No technician has been assigned and no arrival time has been promised.

AI Dispatch for Field Service and Delivery Operations

  • HVAC, Plumbing & Electrical Services

    Record the type of fault and the service address, then pass the request to the right crew or transfer urgent calls to the on-call technician.

    Electrician Answering Service

  • Property Maintenance & Facility Services

    Log maintenance requests from buildings and sites with the location, problem and access details your team needs.

    AI Answering Service

  • Roadside Assistance & Towing

    Take down the vehicle problem and the location the caller describes, then transfer the call to your operator.

    Towing Answering Service

  • Logistics & Last-Mile Delivery

    Answer delivery questions from your connected system and pass delivery exceptions, such as a missed drop-off, to your staff.

    Logistics

Connect Dispatch Calls to Your Operational Systems

There are no ready-made connectors for field service, TMS or WMS software. These systems connect through the REST API, webhooks and custom tools, or our team builds the connection through your system's API.

Explore Integrations

  • Ready

    Phone Systems & SIP

    • Twilio
    • Telnyx
    • Plivo
    • Any SIP trunk or PBX

    Keep your number and connect it over SIP. Transfers go to your on-call numbers, with a fallback number if the first one doesn't answer.

  • Set up by our team

    CRM & Field Service Management

    • AvaritCall CRM
    • Your field service software via API

    Requests are logged to the built-in AvaritCall CRM. To look up customers or create service requests in your field service software, connect it through its API with our team.

  • Set up by our team

    TMS, WMS & Location Data

    • Your TMS or WMS via API

    Delivery, shipment or warehouse details can be read during the call when your system exposes them through an API.

  • Ready

    APIs & Workflow Automation

    • REST API
    • Webhooks
    • Custom HTTP tools

    Send each request to your own systems with signed webhooks, and let the agent call your API mid-conversation with a custom HTTP tool.

How Service Teams Use AvaritCall to Manage Dispatch Calls

An Example After-Hours Dispatch Workflow

  1. 11:20 PM, the call

    A property manager reports no heat in a building. The agent collects the address, unit numbers and access details.

  2. The rule

    No heat in winter counts as urgent in the company's rules, so the agent transfers the call to the on-call technician.

  3. The fallback

    The technician doesn't answer, so the agent dials the backup number. When that fails too, it takes a callback message and the summary goes to the team's notifications.

  4. The next morning

    The dispatcher sees the request, the transfer attempts and the callback note in the dashboard and assigns a crew in their own system.

Frequently Asked Questions

What is an AI dispatch service?

An AI dispatch service answers service calls, collects the job details and routes each request by your rules. AvaritCall records every request with a summary and transfers urgent calls to your on-call staff.

How does AI collect and route service requests?

The agent asks the questions you define for each job type, such as the problem, address and access notes. It then records the request, notifies your team or transfers the call, based on the rules in its instructions.

Can AI dispatch handle after-hours calls?

Yes. The agent answers 24/7. You can send all calls or only after-hours calls to it using your carrier's or PBX's forwarding rules.

Can AvaritCall create service records or work orders?

It creates a service record in the AvaritCall CRM for every call. Creating a work order in your field service software requires a connection through its API, which you can build with webhooks and custom tools or with our team. AvaritCall does not assign technicians or calculate arrival times.

How does AvaritCall handle priority requests and human escalation?

It follows the priority rules you write in its instructions. Calls that match your urgent rules are transferred to the number you choose, and the agent does not give safety or technical advice beyond the information you provide.

Can AvaritCall connect to our field service software, CRM, or TMS?

Yes, through an API connection. There are no ready-made connectors for field service, TMS or WMS software, but the agent can call your system's API during a call and receive or send data through webhooks. Our team can build the connection for you.

What happens if the dispatcher or technician does not answer?

A fallback number can be dialed. If the transfer still fails, the caller stays with the agent, who takes a message and a callback request, and the summary is available to your team in the dashboard and notifications.

How much does AI dispatch cost, and what does setup involve?

You pay $0.08 per talk minute, billed per second, with no setup fee or commitment for self-serve accounts. Setup means writing your intake questions and rules, connecting your number and testing the flow. Custom connections to your field service software are scoped with our team.

Related Solutions

Keep Service Requests Moving Around the Clock

Answer every service call, collect the details your crews need and get each request to the right person. Tell us how your dispatch works, and we'll show you a matching flow.

Book a DemoContact Sales
Get Started