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AvaritCall vs ElevenLabs: Pricing, Scope and Capacity Compared (2026)
AvaritCall and ElevenLabs ElevenAgents compared as an AI call center: minute rates, LLM costs, telephony and concurrency limits. See which fits your team.
ElevenAgents, the voice agent product from ElevenLabs, is sold as monthly plans with included minutes: Starter costs $6/month for 75 minutes and 6 concurrent calls; the price table lists additional minutes at $0.08, and LLM usage is billed separately depending on the model you choose [1]. AvaritCall offers AI call center automation on a pay-as-you-go basis: its per-minute pricing is $0.08 per conversation minute, billed per second, and ringing time and unanswered calls are not charged.
Both products let you build voice AI agents that talk on the phone, but they take different approaches. ElevenAgents stands out for its large voice library, model choice and developer tooling; AvaritCall focuses on call workflows managed from a panel, CRM records and handoff to human agents. A fair comparison uses the same call volume, direction, language and success criteria; a minute rate alone does not establish total cost or conversation quality.
Who each AI phone assistant is for
AvaritCall: For teams that want call center automation managed from a panel
AvaritCall suits teams that want to manage inbound and outbound calls from one panel. The agent answers 24/7 and, when needed, hands the call to a human agent together with a summary; transcripts, summaries and tags are kept in the panel and contact records in AvaritCall CRM. It works with NetGSM, Verimor, Netsantral and SIP PBXs, and no number or line rental fee is charged. An AI phone assistant for customer support, appointment booking and lead qualification are typical uses.
ElevenAgents: For developer teams that want voice identity and model flexibility
ElevenAgents includes text to speech, speech to text, knowledge bases and telephony in its plans [1]. According to its documentation, you can choose from more than 10,000 voices, pick one of the supported LLMs or bring your own model, and use the native Twilio integration, SIP trunk support and batch outbound calls [2]. It is a strong option for businesses that want fine control over voice identity and model choice and that build integrations with their own developers.
Side by side: pricing, scope and capacity
| Criterion | AvaritCall | ElevenAgents |
|---|---|---|
| Pricing model | Pay as you go: $0.08 per conversation minute, billed per second, no rounding | Monthly plans: Free $0/15 min · Starter $6/75 min · Creator $22/275 min · Pro $99/1,238 min · Scale $299/3,738 min · Business $990/12,375 min · Enterprise custom [1] |
| Additional minutes | No separate overage rate; every conversation minute is $0.08 | $0.08/min (price table; plan cards list additional minutes from Creator upward) [1] |
| Other charges | Agent instructions: $0.005 per call for each 10,000 characters · WhatsApp/email per message sent · IVR audio generation $0.15 per 1,000 characters · 20% VAT added at top-up | LLM billed separately depending on the chosen model · text messages $0.003 each [1] |
| Telephony | NetGSM, Verimor, Netsantral and SIP PBXs; no number or line rental fee | Telephony included on every plan; external providers such as Twilio or a SIP trunk bill you directly [1] |
| Concurrent calls | Inbound: up to the line's channel count · Outbound campaigns: 5 per agent by default | Free 4 · Starter 6 · Creator 10 · Pro 20 · Scale 30 · Business 40; when enabled, burst up to 3× the limit, excess calls at $0.16/min [1] |
| Trial | $5 credit at sign-up, no card required | Free plan: 15 minutes per month [1] |
| Integrations | REST API, webhooks, MCP; AvaritCall CRM and AvaritCall calendar (Cal.com, beta) | Twilio, SIP trunk, custom LLM, batch outbound calls [2] |
| Data and compliance | KVKK/GDPR; no audio recordings (text transcripts), automatic masking, TLS 1.3/AES-256 | HIPAA BAA only on Enterprise; Zero Retention Mode [3] |
Strengths and limitations
Where ElevenAgents is strong
- A large voice library and detailed control over voice identity [2].
- Model flexibility: choose among supported LLMs or connect your own model [2].
- Self-serve start: a free plan and low-cost entry plans for quick testing [1].
- For US healthcare, a HIPAA BAA at Enterprise level and a zero retention mode [3].
What to check with ElevenAgents
- LLM costs are not included in the minute rate; total cost varies with the chosen model [1].
- Concurrency limits depend on the plan; burst calls above the limit are billed at double the rate [1].
- With an external telephony provider, carrier charges are paid to that provider separately [1].
- Your own team may need to build tool connections, CRM flows and handoff rules.
Where AvaritCall is strong
- Per-second billing with no rounding; ringing time and unanswered calls are free, and charging stops at transfer.
- Transcripts, summaries, tags and AvaritCall CRM in one panel; handoff to human agents with a summary.
- AvaritCall integrations: REST API, webhooks and MCP; post-call WhatsApp messages are set up with our team.
- No audio recordings are kept, only text transcripts; automatic masking and TLS 1.3/AES-256 encryption.
- Average response time of about 0.8 seconds in our internal measurements.
What to check with AvaritCall
- Because no audio is recorded, quality review is based on transcripts and summaries; plan recording-based processes accordingly.
- Calendar options are the AvaritCall calendar and a Cal.com connection in beta; validate your booking flow in advance.
- Post-call WhatsApp messages are not self-serve; they are set up together with our team.
- Billing is usage-based from a prepaid balance; 20% VAT is added at top-up.
Which to choose? Calculate your AI call center cost correctly
If voice identity, model choice and developer flexibility are your priorities and your own team will build the integrations, ElevenAgents is a strong candidate. If you want to manage inbound and outbound calls, handoffs, CRM records and post-call actions from one panel, evaluate AvaritCall. Either way, run a trial with the same scenario and include subscriptions, LLM, telephony, transfers, messages and taxes in your AI call center cost estimate.
When assessing call quality, compare response latency, name and number accuracy, interruptions and the handoff flow using the same script. We cover how to measure latency in voice AI in a separate article.
AvaritCall publishes this comparison. ElevenLabs information was checked against its official pricing and documentation pages on 29 October 2026; rates and plans may change. The ElevenLabs pricing page shows first-month discounts for the Starter and Creator plans ($1 and $11), so confirm current amounts before buying [1].
Frequently asked questions
Is the LLM included in the ElevenAgents minute rate?
No. According to the ElevenLabs pricing page, LLM costs are billed separately depending on the chosen model, while text to speech, speech to text and telephony are included in the plans. If you use an external telephony provider such as Twilio or a SIP trunk, that provider bills you directly.
How many simultaneous calls can AvaritCall handle?
For inbound calls, capacity equals the channel count of the line you connect. For outbound campaigns, the default is 5 concurrent calls per agent.
How should I compare total cost?
Price your monthly conversation minutes under both models, then add subscriptions, LLM, telephony, transfers, messages and taxes. AvaritCall bills per second; ringing time and unanswered calls are not charged, and charging stops at transfer.
How should I assess call quality?
Use identical scripts to compare appointment accuracy, names and numbers, interruptions, response latency and the handoff to human agents. Follow product demos with tests of your real workflow.
- [1]ElevenAgents pricing — ElevenLabs (accessed: 2026-10-29)
- [2]ElevenLabs Agents Platform documentation: overview — ElevenLabs (accessed: 2026-10-29)
- [3]ElevenLabs Agents: HIPAA — ElevenLabs (accessed: 2026-10-29)
