AI Phone Agent for Travel & Hospitality
AvaritCall is an AI phone agent for travel agencies, tour operators and hotels. It answers booking questions from approved information, takes guest requests and passes them to the right team. Calls from other time zones, after-hours calls and seasonal peaks are answered 24/7.
Sample call
Arrival Note Recorded
- Booking
- HT-2048
- Guest
- Nguyen
Next step: The front desk sees the note in the dashboard
Help Travelers Before Arrival and Throughout Their Stay
The agent shares what your business has approved, records requests and leaves changes, cancellations and refunds to your team.
Travel Agencies & Tour Operators
Travel Inquiries & Booking Requests
The agent shares approved details about tours, transfers and travel services and collects dates and group size. Availability checks and bookings happen only through a supported connection; otherwise the request goes to your team.
AI Answering ServiceBooking Changes & Cancellations
Change and cancellation requests are recorded with the booking reference, and the agent explains the booking terms it can access. Changes, cancellations and refunds are separate permissions you control.
Travel Confirmations & Updates
Outbound calls confirm attendance and share verified updates such as meeting points or schedule changes.
Batch Calling
Hotels & Accommodation
Room Availability & Reservation Questions
When your reservation system provides it through an API, the agent shares availability and rates, always naming the dates, room type and conditions a rate applies to.
Appointment SchedulingGuest Information & Service Requests
The agent answers questions about check-in and check-out times, directions and amenities, and passes housekeeping, transfer and other service requests to the right team.
AI ReceptionistArrival Details & Special Requests
Late arrivals, preferences and requests that need staff approval are recorded. Recording a request does not confirm the service.
Hear How a Guest Request Reaches the Right Team
Pick a scenario to hear the call, see the record it creates and the next step for your team.
Inbound call
Play sample call
0:42
Tour details are shared from the approved tour information; with no live availability connection, the request is recorded for the reservations team.
Result
Booking Request Recorded
- Tour
- Coastal tour, 3 days
- Dates
- June 12 to 14
- Travelers
- 2 adults
- Callback
- Tomorrow
Next step: The reservations team confirms seats and price
These are fictional sample calls. Names, references and tour details are examples; each business sets its own booking rules.
Inbound call
Play sample call
0:41
Booking found in the connected reservation system; the hotel's arrival information is checked.
Result
Arrival Note Recorded
- Booking
- HT-2048
- Guest
- Nguyen
- Expected arrival
- About 1:30 AM, Friday night
- Team
- Front desk
Next step: The front desk sees the note in the dashboard
These are fictional sample calls. Names, references and tour details are examples; each business sets its own booking rules.
Connect Travel Calls to Your Booking and Guest Systems
Guest verification, records and access are set per agent. Voices are available in US and UK English, Spanish, German, Arabic and Turkish, and outbound calling hours follow the time zone you choose for each campaign.
Set up by our team
Reservation Platforms & Hotel PMS
- REST API
- Webhooks
- Custom HTTP tools
Reservation lookups, availability checks and record updates run through your platform's API with custom HTTP tools, or through a connection our team builds. There are no ready-made PMS connectors.
Ready
CRM & Guest Service Records
- AvaritCall CRM
- Webhooks
Guest details, call notes and service requests are logged in the AvaritCall CRM and can be sent to your systems through signed webhooks.
Ready
Phone Systems & Team Routing
- Twilio
- Telnyx
- Plivo
- Any SIP trunk or PBX
Connect your numbers via SIP and transfer callers to reservations, the front desk or operations. After-hours calls and unanswered transfers follow your rules, including a fallback number.
Booking Rules & Human Approval
You set the limits for prices, changes, cancellations and special services. During disruptions such as cancellations, the agent shares only verified information and passes exceptions to staff.
Service Information
Add tour, room and service details, policies and frequently asked questions.
Booking & Transfer Rules
Decide what the agent can record or confirm and which requests go to your team.
Connections & Testing
Connect your number and booking systems, then test bookings, changes and guest requests.
Go Live
Start with after-hours calls or one property and expand from there.
Give Travel and Hospitality Teams More Time for Customers
Routine booking questions are answered on the call, and guest requests reach your team with the booking details attached.
Support Calls Across Time Zones
Travelers can ask questions and leave requests outside your office hours, wherever they are calling from.
Reduce Repetitive Booking Questions
Approved booking and service information is shared on the call, which takes routine questions off your staff.
Keep Guest Requests Organized
Arrival notes, change requests and callbacks reach your team together with the related booking.
Example follow-up view
- Booking reference
- HT-2048
- Request type
- Late arrival
- Action taken
- Arrival note recorded
- Pending step
- Front desk review
Frequently Asked Questions
What can an AI voice agent do for travel and hospitality businesses?
It answers booking and guest questions 24/7, records booking requests, arrival notes and service requests, and transfers calls to your team. It also makes outbound confirmation and reminder calls. Bookings and changes happen only through a connected system.
Can AvaritCall check availability and create reservations?
Only with a connected reservation system. When your platform provides availability and booking through an API, the agent can check and create reservations with a custom tool; otherwise it records the request for your team. Checking availability, creating a reservation and confirming payment are separate steps.
Can it handle booking changes and cancellation requests?
Yes, as requests. The agent records changes and cancellations with the booking reference and explains the terms it can access. Completing a change, canceling a booking and issuing a refund each need permission in your system or a person on your team.
Can AvaritCall answer hotel questions and collect guest service requests?
Yes. It answers questions about check-in, amenities and directions from your approved information, and passes housekeeping, transfer and other service requests to the right team.
How are travel disruptions and requests needing staff approval handled?
The agent shares only verified information and passes exceptions to staff. You set which requests are transferred and which are recorded, and a fallback number can be dialed if the first transfer is not answered.
Can AvaritCall connect to our booking platform, hotel PMS, and phone system?
Yes for your phone system; booking platforms and PMS connect through their APIs. Numbers connect via SIP, and reservation systems connect through the REST API, webhooks and custom HTTP tools or a connection our team builds. There are no ready-made PMS connectors.
Can it support callers in different languages and time zones?
Yes, within the current voice catalog. AvaritCall offers US and UK English voices plus Spanish, German, Arabic and Turkish voices, and you should test your scenario in each language before going live. Inbound calls are answered 24/7, and outbound campaigns follow the calling hours and time zone you set.
What affects the cost and setup of travel voice AI?
Talk time is the main cost: $0.08 per minute, billed per second, with no setup fee or commitment for self-serve accounts. Setup effort depends on your booking systems and the actions the agent takes, and our team scopes custom connections with you.
Plan Your Travel and Hospitality Calls with AvaritCall
Choose where to start: booking questions, guest requests or after-hours calls. We will prepare the demo around your systems and your team's service flow.