AI Call Center Software for Customer Conversations 24/7
AI call center software from AvaritCall answers inbound calls and places outbound calls 24/7, works out what each caller needs and completes supported tasks in the systems you connect. When a request needs a person, the call is transferred to your team. Every call is logged with a transcript, a summary and its outcome, so you can handle more calls without losing sight of service quality.
Sample call
- Caller
- I need to move my service visit on Thursday.
- AI agent
- I can help with that. I see a visit on Thursday at 9 AM. Is that the one?
- AI agent
- I have Friday at 10 AM or Monday at 2 PM. Which works better?
Appointment Updated
- Original
- Thursday, 9:00 AM
- New
- Friday, 10:00 AM
- System
- Scheduling system connected via API
Next step: Confirmation email sent
See One Call from First Contact to Final Outcome
Follow one service call step by step: what the customer hears, what the system does and what your team sees afterward. The same request can end in two ways.
Inbound call
Play sample call
0:34
Caller matched to a customer record by phone number
Open slots checked in the AvaritCall calendar
Appointment updated in the AvaritCall calendar; confirmation email sent
Result
Appointment Updated
- Request
- Reschedule a service visit
- Verification
- Phone number matched
- Original slot
- Thursday, 9:00 AM
- New slot
- Friday, 10:00 AM
Next step: No action needed; summary in the dashboard
These are fictional sample calls. The example assumes your scheduling system is connected to AvaritCall through its API.
Inbound call
Play sample call
0:29
Caller matched to a customer record by phone number
No matching slot; transfer rule applies
Result
Transferred to Team
- Request
- Move installation after the 20th
- Reason
- No matching availability
- Transfer
- Scheduling team
Next step: Summary available in the dashboard and notifications
These are fictional sample calls. The example assumes your scheduling system is connected to AvaritCall through its API.
Bring Voice, Knowledge, and Business Actions Together
Natural Voice Conversations
Callers explain what they need in their own words and can interrupt the agent mid-sentence. The agent asks follow-up questions and keeps track of the conversation. Voices are available in US and UK English, Spanish, German, Arabic and Turkish.
Knowledge-Based Answers
The agent answers from the sources you approve: PDFs, documents, web pages or plain text. Questions outside that knowledge can be routed to your team.
Connected Business Actions
During the call, the agent can check availability and book appointments, look up or create records in your systems through custom API tools, send an email or navigate another system's keypad menu.
Inbound & Outbound Call Handling
One agent can handle inbound calls and outbound campaigns, with separate instructions for each. Campaigns support calling hours, time zones, retries and daily limits.
Intelligent Routing & Human Handoff
Transfer rules route callers to the right team based on what they say. If the first destination does not answer, a fallback number can be dialed, and the call summary is available to your team in the dashboard and notifications.
Call Records & Operational Visibility
Every call produces a transcript, a summary, tags and an outcome. Inbound calls are answered at the same time up to your line's channel count; outbound campaigns run 5 concurrent calls per agent by default, and you can request more.
Automate the Calls That Take Up Your Team's Day
Inbound Operations
Calls customers make to you, from questions to bookings.
Customer Support & FAQs
Answer common questions from your knowledge base, create a support ticket in Freshdesk (beta) or your own system, and transfer what the agent cannot resolve.
Inbound call center solutionsOrder & Service Status
Share the current status of an order or service job when your system provides it through an API. Shopify and WooCommerce order lookups are available in beta.
Appointment Requests
Check open slots and book into the AvaritCall calendar or Cal.com (beta), then confirm the time with the caller.
AI appointment schedulingRouting & After-Hours Coverage
Send callers to the right team based on what they say, or take a message and a callback request when the office is closed.
AI IVR system
Outbound Operations
Calls you place from a list, the API or a CRM stage.
Lead Follow-Up & Qualification
Call new leads back, ask your qualification questions and record each answer with a lead score.
AI lead qualificationSales & Renewal Conversations
Explain approved offers and renewals, and pass interested contacts to your sales team.
AI telemarketingConfirmations & Reminders
Confirm upcoming appointments or scheduled services and record each answer.
Batch callingPayment Follow-Ups
Remind customers about payments, record what they say and pass disputes or special cases to the right team. AvaritCall does not process payments.
AI debt collection
Start with One Workflow and Expand at Your Pace
You can create and test your first agent in your browser in minutes. Connecting your number and systems depends on your carrier and the systems involved.
Overflow & After-Hours Coverage
The agent answers calls your team cannot pick up, during busy periods or after hours. Your team reviews messages and callbacks the next morning. You need forwarding rules on your carrier or phone system.
A Dedicated Call Queue
The agent handles one defined call type from start to finish, such as appointment changes, status questions or first-contact intake. Your team takes transfers and exceptions. You need the knowledge and the system connection that call type requires.
Multiple Inbound & Outbound Workflows
Separate agents run several inbound lines and outbound campaigns. Your team reviews outcomes per workflow and decides what to expand next. You need results from your first workflow and the connections each new one requires.
| Setup step | What you check |
|---|---|
| Define the Scope | Which calls the agent handles, and which go to people |
| Configure the Agent | Instructions, knowledge, voice, transfer rules and tools |
| Test Real Scenarios | Correct answers, successful actions, the right transfers and complete call records |
| Launch & Review | Go live on one line or campaign, then review transcripts and outcomes |
Connect Conversations to Your Business Systems
Calls flow from your phone line to AvaritCall, then to your business systems and, when needed, to a person on your team.
Ready
Telephony & Contact Center Platforms
- Twilio
- Telnyx
- Plivo
- sipgate
- Any SIP trunk or PBX
Keep your existing numbers. Connect any SIP trunk or PBX, with presets for Twilio, Telnyx, Plivo and sipgate, and transfer calls to any number you choose.
Beta
CRM & Customer Records
HubSpot
Pipedrive
Salesforce
Zoho CRM
Bitrix24
- HighLevel
Calls are logged to the built-in AvaritCall CRM. HubSpot, Pipedrive, Salesforce, Zoho CRM, Bitrix24 and HighLevel connectors create a contact or lead from call data. Looking up a caller in your own customer database before the call starts is ready to use.
Beta
Help Desk, Calendars & Operational Systems
Google Sheets
monday.com
Cal.com
- Freshdesk
- Notion
Create Freshdesk tickets and add rows or items to Google Sheets, monday.com and Notion. Appointments are booked in the AvaritCall calendar (ready) or Cal.com (beta).
Ready
APIs & Workflow Automation
- REST API
- Webhooks
- Custom tools
- MCP
Start calls and read transcripts through the REST API, receive signed webhooks when a call ends and let the agent call your own API mid-conversation. n8n, Zapier and Make are available in beta.
Set up by our team
Industry-Specific Systems
There is no ready-made connector for industry software. Our team can build the connection through your system's API.
Keep People in Control of Critical Decisions
Approved Knowledge & Action Limits
You choose which sources the agent can use, which tools it can call and which requests always need a person. The agent does not give legal, medical or financial advice, approve credit or decide claims.
Clear Escalation Rules
Define when a call goes to your team: the caller asks for a person, information is unclear, the request is outside scope or an action fails.
Fallbacks & Service Continuity
If a transfer is not answered, a fallback number can be dialed. If the transfer fails, the caller stays with the agent, who can take a message and a callback request. If a connected system does not respond, your instructions decide what the agent does next.
Data Access & Retention
Give team members access to specific agents and permissions. Transcripts are kept for a defined retention period and then deleted automatically, and you can request deletion or export your account data. Card numbers and other supported personal data formats are masked before text reaches the language model.
Privacy notice
Measure Call Activity, Outcomes, and Exceptions
The dashboard keeps three things apart that are easy to mix up: a call being answered, an action being completed and the customer's request being resolved.
Call Activity
Inbound and outbound calls, answered calls and call duration, with CSV and Excel exports.
Business Outcomes
Appointments booked, actions completed and the outcomes you define as post-call fields, such as request type or promised date.
Exceptions & Review
Transfers, calls that did not reach a result and calls that need review, with topic and sentiment breakdowns.
Example dashboard
- Calls answered
- Per day
- Completed actions
- Per outcome type
- Transfers to staff
- Per day
- Calls needing review
- Filtered list
Plan the Cost of Your AI Call Center
You pay for talk time only. The calculator on the pricing page estimates monthly cost from your call count and average call length, and shows the assumptions next to the result.
$0.08
per talk minute, billed per second
Example calculation
- 45-second call
- $0.06
- 2 min 30 s call
- $0.20
- 5-minute call
- $0.40
- Pay as you go, billed per second of talk time
- Speech recognition, response generation and voice are included
- No plans with included minutes and no overage fees
- No number or line fees from AvaritCall; your carrier bills its own call charges
- Ringing and unanswered calls are free
- Inbound capacity follows your line's channel count; outbound runs 5 concurrent calls per agent by default
- No setup fee for self-serve; connections built by our team are scoped with you
Frequently Asked Questions
What is AI call center software?
AI call center software uses voice agents to answer and place customer calls, handle common requests and pass the rest to people. AvaritCall runs inbound lines and outbound campaigns from one dashboard and logs every call with a transcript, a summary and an outcome.
How is an AI call center different from an IVR or answering service?
An AI call center handles the whole conversation instead of only routing calls or taking messages. An IVR sends callers through menus and an answering service mainly takes messages; AvaritCall answers from your knowledge, completes connected tasks, transfers when needed and also runs outbound calls.
Which inbound and outbound calls can AvaritCall handle?
Most routine, repeatable calls. Inbound, that means support questions, status checks, appointment requests, routing and after-hours calls; outbound, it means lead follow-up, confirmations and reminders, offer and renewal calls, and payment reminders. Requests that need judgment go to your team.
Can AvaritCall work with our existing phone numbers and business systems?
Yes. You keep your numbers and connect them via SIP, with presets for Twilio, Telnyx, Plivo and sipgate. Business systems connect through ready integrations, beta connectors, the REST API, webhooks and custom tools, or a connection built by our team.
When does AvaritCall transfer a call to a person, and what happens if a system is unavailable?
The agent transfers when the caller asks for a person or when your escalation rules apply. If the first destination does not answer, a fallback number can be dialed, and if the transfer fails, the caller stays with the agent. If a connected system does not respond, the agent follows your instructions, for example by taking a callback request.
How can we review calls, measure outcomes, and manage customer data?
Every call has a transcript, a summary, tags and an outcome in the dashboard, with analytics and CSV or Excel exports. Team access is set per agent and permission, transcripts are deleted automatically after a defined retention period, and you can request deletion or export your data.
Can we start with one call queue before expanding?
Yes. A common starting point is after-hours or overflow calls, or a single call type such as appointment changes. You review the results and add workflows and campaigns when you are ready.
What determines AI call center capacity, implementation time, and total cost?
Capacity depends on your line's channel count for inbound calls and on concurrent call limits for outbound campaigns, which start at 5 per agent and can be raised on request. Implementation time depends on the number of workflows and system connections. Cost is $0.08 per talk minute, billed per second, plus small fees for long agent instructions and for any emails or WhatsApp messages you choose to send.
Build Your AI Call Center Around Your Customers
Bring one call scenario from your own operation. We will look at your call volume, the requests you want to automate and the systems you use, and suggest where to start.