avaritcall.

AI Voice Agents for Insurance Customer Support

AvaritCall is an AI insurance agent for customer support at carriers, agencies and brokerages. It answers calls, collects quote requests, helps policyholders with routine questions and transfers calls to the right team. It also takes after-hours requests and can run renewal reminder calls from your lists.

Customer standing next to their car, calling an insurance agency

Sample call

Agent Consultation Booked

Business type
Electrical contractor
Request
Cover review before renewal

Next step: No price or coverage was offered on the call

Support Insurance Customers from First Inquiry to Renewal

The agent covers routine steps across the policy lifecycle and keeps pricing, coverage and claim decisions with your people.

New Business

  • Insurance Quote Requests

    The agent records the type of cover the caller wants, their contact details and the pre-quote information you define. Collecting a request is not a price or coverage offer.

    Lead Qualification

  • Qualification & Agent Appointments

    Your qualifying questions show what the customer needs, and the agent then books a consultation with one of your agents in your calendar.

    Appointment Scheduling

Policyholder Support

  • Policy & Document Questions

    After verification, the agent shares policy and document details from sources it is allowed to access. Questions that need coverage interpretation go to authorized staff.

  • Claims Intake & Status Requests

    The agent collects first notice of loss details and, when your claims system provides it through an API, shares the verified claim status. Recording a claim is separate from a claim decision.

Renewals & Follow-Ups

  • Insurance Renewal Reminders

    Outbound campaigns reach customers whose policies are coming up for renewal and record meeting or callback requests.

    Batch Calling

  • Pending Quotes & Missing Information

    Follow-up calls reach customers with open quote requests and collect the missing details your team needs to finish the quote.

Hear How an Insurance Inquiry Becomes a Clear Next Step

Choose a scenario to hear the call, see the details collected and review the outcome. The flow is always the same: understand the request, collect what is needed, then route it to the right team or supported action.

Inbound call

Play sample call

0:44

CallerHi, I'd like to ask about insurance for my small business.
AI agentI can help with that. What type of business do you run?
CallerA small electrical contracting company.
AI agentThanks. I can collect the details for the insurance team. Are you looking for a new policy or reviewing existing cover?
CallerReviewing our cover before renewal.
AI agentWhen is your current policy due for renewal?
CallerAt the end of next month.

Business type, request and renewal date are saved as call fields.

AI agentThank you. An agent will review your cover and go through the options with you. I have Thursday at 10:00 AM or 3:00 PM open. Which works for you?
CallerThursday at 10, please.
AI agentYou're booked for Thursday at 10:00 AM, and the agent will call you on this number.

Result

Agent Consultation Booked

Business type
Electrical contractor
Request
Cover review before renewal
Renewal date
End of next month
Consultation
Thursday, 10:00 AM
Contact
+1 XXX XXX XXXX

Next step: No price or coverage was offered on the call

These are fictional sample calls. Names, policy numbers and dates are examples; no price, coverage or acceptance is promised.

Capture the First Notice of Loss for Your Claims Team

Taking a first report, opening an official claim and accepting a claim are different steps. The record always shows which one happened.

  • Collect the Required Incident Details

    The agent asks for the policy reference, the date and location of the incident, the customer's description and contact details. Questions follow the line of business, so a motor claim and a property claim ask different things.

  • Create a Record or Route the Request

    When your claims system accepts it through an API or webhook, a claim record is created. Otherwise the intake goes to the authorized team with the call summary.

  • Follow Your Protocol for Urgent Reports

    Reports involving safety or urgent help follow the protocol your organization approves, such as an immediate transfer to your claims line.

Example statusWhat it means
Intake RecordedDetails are collected and saved with the call; no claim file has been opened.
Claim Record CreatedA record was created in your claims system through a connected API or webhook.
Claims Team Review RequiredThe claims team reviews the report before any next step.

Connect Insurance Calls to Your Systems and Service Rules

Phone, CRM and claims connections sit next to the rules that limit what the agent can say and do.

Discuss Your Insurance IntegrationsExplore Integrations

  • Ready

    Phone Systems & Agent Routing

    • Twilio
    • Telnyx
    • Plivo
    • Any SIP trunk or PBX

    Connect your existing numbers via SIP and route callers to the right agency, agent or claims team based on what they say. If a transfer is not answered, a fallback number can be dialed.

  • Set up by our team

    Insurance CRM, AMS & Claims Systems

    • AvaritCall CRM
    • REST API
    • Webhooks
    • Custom HTTP tools

    Calls are logged in the AvaritCall CRM, and CRM connectors (beta) create contacts or leads. Agency management and claims systems connect through the REST API, webhooks or a connection our team builds; there are no ready-made AMS connectors.

  • Approved Answers & Specialist Review

    The agent answers from the documents and pages you approve. Coverage interpretation, special pricing, policy edits and change approvals stay with your staff.

  • Verification & Customer Data Controls

    You define the verification steps before policy details are shared. Transcripts are kept for a defined retention period, and team access is limited by agent and permission.

  1. Knowledge Sources

    Add the product pages, policy documents and FAQs the agent may answer from.

  2. Action & Transfer Rules

    Decide what the agent records, what it books and which requests go straight to a person.

  3. Connections & Testing

    Connect your number, calendar and systems, then test quotes, policy questions and claims in your browser.

  4. Go Live

    Start with one call type, review transcripts and add more as your team is ready.

Give Insurance Teams More Context and Fewer Routine Interruptions

An AI agent for insurance takes routine calls off your team's desk and leaves a clear record for everything it hands over.

  • Capture Opportunities Beyond Office Hours

    Quote and consultation requests that come in after hours are recorded with the details your team needs to follow up.

  • Organize Policyholder Follow-Ups

    Policy questions, renewal requests and callbacks are kept with the related contact in the AvaritCall CRM.

  • Prepare Specialists for the Conversation

    Before taking over, your agents can read the customer's needs and earlier answers in the call summary and transcript.

Example follow-up view

Request type
Cover review before renewal
Related record
Business policy
Action taken
Consultation booked
Pending step
Agent reviews the current cover

Frequently Asked Questions

What can an AI voice agent do for insurance companies and agencies?

It answers calls 24/7, collects quote requests, helps policyholders with routine questions and records first notice of loss details. It also books consultations and runs renewal reminder calls. Pricing, coverage and claim decisions stay with your staff.

Can AvaritCall collect quote requests and schedule agent consultations?

Yes. The agent collects the pre-quote details you define and books a consultation in the AvaritCall calendar or Cal.com (beta). Collecting a quote request is not a binding quote.

Can it answer policy questions without making coverage decisions?

Yes. After verification, it shares policy and document information from the sources you allow, and questions that need interpretation are transferred or recorded for a licensed agent. It does not decide what a policy covers.

Can AvaritCall collect first notice of loss information and check claim status?

It collects first notice of loss details on claims calls, and shares claim status when your claims system exposes it through an API. A claim record is created only through a connected API or webhook; otherwise the intake goes to your claims team for review.

Can it make renewal reminders and follow-up calls?

Yes. Upload a renewal list or send contacts through the API, set calling days, hours and time zone, and the agent records each response, meeting request or callback.

Can AvaritCall connect to our phone system, AMS, CRM, or claims platform?

Yes for your phone system and CRM logging; AMS and claims platforms connect through their APIs. Numbers connect via SIP, calls are logged in the AvaritCall CRM, and CRM connectors (beta) create contacts or leads. There are no ready-made AMS or claims connectors, so those run through the REST API, webhooks or a connection our team builds.

How are customer verification, sensitive information, and human transfers handled?

You define the verification steps, and the agent shares policy details only after they are complete. Card numbers and other supported personal data formats are masked before text reaches the language model, and transfers go to the number you choose with a fallback number if no one answers.

What affects the cost and setup of insurance voice AI?

Talk time is the main cost: $0.08 per minute, billed per second, with no setup fee or commitment for self-serve accounts. Setup effort depends on your call types and the systems the agent connects to, and our team scopes custom connections with you.

Related Solutions

Build Your Insurance Call Flow with AvaritCall

Pick one place to start: quote requests, policy service, first notice of loss or renewals. We will shape the demo around your systems and the calls your team needs to hand over.

Hear an Insurance Call
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