avaritcall.

Towing Answering Service for Towing and Roadside Assistance Companies

AvaritCall's towing answering service answers your calls around the clock and collects the vehicle, location and service details your dispatcher needs. Each request is passed to your operations team by transfer or notification. Calls get answered while your drivers are on the road, your dispatcher is on another line or the office is closed.

Driver standing beside his car on the phone, calling for a tow

Sample call

Caller
The parking area at Westside Shopping Center. It's a small SUV.

Tow Request Recorded

Service
Tow
Location
Westside Shopping Center, parking area

Next step: Passed to dispatch

Hear How a Towing Request Is Handled

Choose a scenario to hear the call and see the details collected and the result.

Inbound call

Play sample call

0:33

AI agentThanks for calling Summit Towing. How can I help?
CallerMy car broke down on Route 9, and I need a tow.
AI agentI can take the details for our dispatcher. Where exactly are you?
CallerNorthbound, just past exit 14, on the shoulder.
AI agentThanks. What's the make and model of the vehicle?
CallerA 2018 Honda Civic.
AI agentWhere would you like it towed?
CallerMiller's Auto Repair on Grand Avenue.
AI agentGot it. I'm passing this to dispatch now, and they'll call you at this number to confirm.

Result

Tow Request Recorded

Location
Route 9 northbound, past exit 14
Vehicle
2018 Honda Civic
Drop-off
Miller's Auto Repair, Grand Avenue
Callback
+1 XXX XXX XXXX

Next step: Dispatcher confirms the truck and arrival time

These are fictional sample calls. Your dispatcher assigns trucks and arrival times; the agent shares an arrival time only when your system provides a confirmed one.

Handle the Calls Your Towing Business Receives Every Day

  • Breakdown & Accident Towing Requests

    The agent records the location, callback number, vehicle type and what the caller reports. The request goes to your operations team by transfer or notification.

  • Roadside Assistance Calls

    For jump starts, tire changes, lockouts or fuel delivery, it records a request for the services you offer.

  • Recovery & Special Towing

    Recovery jobs and requests that may need special equipment are recorded in detail. Your staff decides on the truck and equipment.

  • Impound & Vehicle Release Questions

    It shares the lot address, hours and required documents you approve. Questions about a specific vehicle or release authorization go to your staff.

  • Motor Club & Fleet Requests

    It records the reference number, vehicle, location and service needed and passes them to your operations team.

  • Towing Job Status & ETA Questions

    It shares job status only when your system provides it through an API. Without a confirmed arrival time, it asks your team for an update.

    AI dispatch

Give Dispatchers the Details They Need to Respond

A short call becomes a tow request your dispatcher can act on. Priority calls follow the protocol your business approves, and if a transfer is not answered, a fallback number can be dialed or a callback request is recorded.

Example conversation

Caller
My car has broken down, and I need a tow.
AI agent
What is your current location?
Caller
I'm in the parking area at Westside Shopping Center.
AI agent
What type of vehicle do you have?
Caller
A small SUV.
AI agent
What is the best number for the dispatch team to reach you?
Caller
You can reach me at 555-0187.

Tow request

Transferred to Dispatch

Location as reported
Westside Shopping Center, parking area
Contact
555-0187
Vehicle
Small SUV
Service needed
Tow
Drop-off address
Not given yet
Transfer
Connected to the dispatcher on duty

Example only. Location and vehicle details are visible only to team members with access to this agent, and transcripts are deleted after a defined retention period.

Configure and Track Your Towing Answering Service

Build

Set Your Service Rules

Tell the agent what you cover and what it needs to collect.

  • Service area and services offered
  • Vehicle types you handle
  • Details collected on every call
  • Who receives transfers, with a fallback number
Choosing an agent template in the AvaritCall dashboard

Deploy

Route Calls to the Agent

Use your carrier's or phone system's forwarding rules to send all calls, unanswered calls or after-hours calls to the agent.

  • Keep your existing number
  • Connect via SIP, with presets for Twilio, Telnyx, Plivo and sipgate
Phone number connected over a SIP trunk

Monitor

Track Every Request

Recording a request and assigning a truck are separate steps: the agent records the request, and your dispatcher assigns the job.

  • Call summaries and transcripts
  • Requests created from calls
  • Transfer results, including what happened after a failed transfer
  • Pending callbacks

Sample calls

  • Breakdown TowingRoute 9 northbound, past exit 14

    Tow Request Recorded

    Next step: Dispatcher confirms the truck and arrival time

  • Roadside AssistanceJump start

    Roadside Request Recorded

    Next step: Dispatch confirms the timing

  • Existing Job UpdateRachel Kim

    Update Requested

    Next step: Dispatcher calls back with an update

Connect Your Towing Line and Dispatch Tools

  • Ready

    Phone Systems & Existing Numbers

    • Twilio
    • Telnyx
    • Plivo
    • Any SIP trunk or PBX

    Keep your existing number and connect it via SIP. Forwarding rules decide which calls reach the agent.

  • Set up by our team

    Towing Software & Customer Records

    • AvaritCall CRM

    Every call is logged to the AvaritCall CRM by phone number. Towing and dispatch software has no ready-made connector; our team can connect it through its API to create a job request or add the call result to a record.

  • Ready

    Dispatch Notifications & APIs

    • Email
    • Dashboard notifications
    • Webhooks
    • REST API

    Send each request to your dispatcher by email or as a dashboard notification, and to your own systems through webhooks and the REST API. Slack, Microsoft Teams and Telegram alerts are available in beta.

  1. Add Services & Coverage

    Add the services you offer, your coverage area and the information the agent can share.

  2. Define Intake & Dispatch Rules

    Choose the details to collect and who receives transfers and notifications.

  3. Connect & Test

    Connect your number, then test tow, roadside and status calls, including a transfer that is not answered.

  4. Launch & Review

    Go live on the calls you choose and review requests and callbacks each day.

Explore Integrations

Towing Answering Service Pricing

You pay only for talk time. There are no plans with included minutes and no overage fees.

$0.08

per talk minute, billed per second

Example calculation

45-second call
$0.06
2 min 30 s call
$0.20
5-minute call
$0.40
  • Pay as you go, billed per second of talk time
  • Ringing and unanswered calls are free, and billing stops when a call is transferred
  • No number or line fees from AvaritCall
  • Inbound calls are answered at the same time up to your line's channel count
  • Email notifications are billed per message; dashboard notifications are included
  • No setup fee for self-serve; a connection to your towing software built by our team is scoped with you
View PricingGet a Quote

Frequently Asked Questions

What does a towing answering service do?

A towing answering service answers calls for a towing company, collects the details of each tow or roadside request and passes them to dispatch. AvaritCall does this with an AI voice agent 24/7 and logs each call with a transcript and a summary.

Can AvaritCall answer towing calls at night and on weekends?

Yes. The agent answers 24/7, including nights, weekends and holidays, on the calls your forwarding rules send to it.

What location and vehicle details can it collect?

It can collect the location as the caller describes it, a callback number, the vehicle make, model and type, the service needed, the drop-off address and reference numbers for motor club or fleet jobs. You decide which details are required.

Can AvaritCall connect to our towing software and existing number?

Yes for your number, which you keep and connect via SIP. Towing software has no ready-made connector; our team can connect it through its API, and webhooks can send each request to your own systems.

Can it assign a tow truck or provide an arrival time?

No. The agent records the request and passes it to your dispatcher, who assigns the truck. It shares an arrival time only when your system provides a confirmed one through an API; otherwise it asks your team to call the customer back.

Can it answer roadside assistance and vehicle release questions?

Yes. It answers questions about the roadside services you offer and shares the lot address, hours and required documents you approve. Questions about a specific vehicle or release authorization go to your staff.

How are priority calls and unanswered transfers handled?

Priority calls follow the rules your business defines, usually a transfer to the dispatcher on duty. If no one answers, a fallback number can be dialed; if the transfer fails, the caller stays with the agent, who records a callback request. The agent does not replace emergency services; your protocol can tell callers to hang up and dial 911.

How much does the service cost, and what does setup involve?

Calls cost $0.08 per talk minute, billed per second, with no setup fee or commitment, and ringing or unanswered calls are free. Setup means adding your services and coverage, defining intake and dispatch rules, connecting your number and testing.

Related Solutions

Keep Your Towing Line Available Around the Clock

Calls get answered while your crews are on the road, and every request reaches dispatch with the vehicle and location details.

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Hear a Towing Call