avaritcall.

Electrician Answering Service That Answers Day and Night

AvaritCall's electrician answering service answers your calls day and night, learns what the customer needs and records the service address. Each call ends with a clear repair request, an estimate visit request or a transfer to your on-call team. Calls get answered while your electricians are on a job, on another call or off the clock.

Homeowner calling from home in the evening about a problem in the house

Sample call

Caller
Half the outlets in my kitchen stopped working this morning.
AI agent
I'll get that to the team. What's the service address?
AI agent
Thanks. Is this a home or a business?

Service Request Recorded

Issue
Kitchen outlets not working
Address
42 Birch Lane, Westfield

Next step: Team calls back to schedule a visit

Hear How AI Handles an Electrical Service Call

Choose a scenario to hear the call and see the details collected, the action taken and the next step.

Inbound call

Play sample call

0:33

AI agentThanks for calling Brightwire Electric. How can I help?
CallerHi, half the outlets in my kitchen stopped working this morning.
AI agentSorry to hear that. I'll take the details so an electrician can follow up. What's the service address?
Caller42 Birch Lane, in Westfield.
AI agentThanks. Is that a home or a business?
CallerIt's my house.
AI agentAnd what's your name and the best number to reach you?
CallerMark Ellis. This number works.
AI agentGot it, Mark. Your repair request is in, and the team will call you to set up a visit.

Result

Service Request Recorded

Customer
Mark Ellis
Address
42 Birch Lane, Westfield
Issue in the customer's words
Half the kitchen outlets stopped working
Property
Residential

Next step: Team calls back to schedule a visit

These are fictional sample calls. Service areas, job types and transfer rules are set by each business. The agent does not diagnose electrical problems.

Handle Everyday Service Calls While Your Team Is on the Job

  • Electrical Repair Requests

    The agent records the problem in the customer's words, the service address and the contact details, so your electrician understands the job before calling back.

  • Installation & Upgrade Inquiries

    For panel upgrades, lighting, outlets or EV chargers, it records the scope of the job and takes an estimate visit request. It does not quote prices or confirm that an installation is possible.

  • Service Visits & Existing Job Questions

    With a connected calendar, it can book visits into open slots; otherwise it records the preferred time as a request. Questions about an existing job are answered only from information your system shares through an API.

    AI dispatch

  • After-Hours Messages & Callbacks

    After hours, requests are recorded and callbacks land in one list for your team to work through in the morning.

    AI answering service

Turn a Customer's Description into a Clear Service Request

As the conversation goes on, the service request fills in. The service area and job types are checked against the list your business provides.

Example conversation

Caller
I'd like someone to look at adding a charging point at my house.
AI agent
I can take the details for an installation estimate. What is the property address?
Caller
18 Oak Road.
AI agent
Is this a residential property?
Caller
Yes.
AI agent
What is the best number for the team to contact you about a site visit?
Caller
You can reach me at 555-0142. My name is Dana Cole.

Service request

Estimate Visit Requested

Customer
Dana Cole
Contact
555-0142
Service address
18 Oak Road (inside service area)
Job requested
EV charging point installation
Property
Residential
Preferred visit time
Not given yet

Next step: Team calls to arrange a site visit

Example record. Access notes, such as a gate code or parking, can be added as a field. The call does not confirm a price or that the installation is possible.

Route Priority Requests Without Guessing at the Problem

The agent does not diagnose faults or tell customers to work on their wiring. It follows the routing protocol your business approves.

  • Business-Defined Priority Rules

    You list the situations that count as priority, in your own words, and what should happen for each. The agent matches what the caller describes to that list instead of judging the risk itself.

  • On-Call Team Transfers

    Priority calls are transferred to your on-call electrician or team number. The request details are in the call summary, which is available in the dashboard and notifications.

  • Unanswered Transfers & Fallbacks

    If the first number does not answer, a fallback number can be dialed. If the transfer fails, the caller stays with the agent, who records a callback request, and your team is notified after the call.

Connect Your Phone Line and Field Service Tools

Explore Integrations

  • Ready

    Existing Numbers & Phone Systems

    • Twilio
    • Telnyx
    • Plivo
    • Any SIP trunk or PBX

    Keep your business number and connect it via SIP. Forward all calls, only unanswered calls or only after-hours calls using your carrier's or phone system's rules.

  • Set up by our team

    Field Service Management & CRM

    • AvaritCall CRM

    Every call is logged to the built-in AvaritCall CRM. Field service software has no ready-made connector; our team can connect it through its API to create a service request or add the call result to a job.

  • Ready

    Calendars & Visit Scheduling

    • Cal.com (beta)
    • AvaritCall calendar

    Check availability and book estimate visits in the AvaritCall calendar. Cal.com is available in beta.

  • Ready

    APIs & Team Notifications

    • REST API
    • Webhooks
    • Email
    • Dashboard notifications

    Send each request to your own system through webhooks or the REST API, and notify your team by email or in the dashboard. Slack, Microsoft Teams and Telegram alerts are available in beta.

Set Up Call Handling Around Your Service Area and Team

  1. Add Your Services and Coverage

    Add the services you offer, the areas you cover, your hours and the business information the agent can share.

  2. Define Intake and Transfer Rules

    Choose the details to collect, the conditions for estimate visits and who receives transferred calls, including a fallback number.

  3. Connect and Test

    Connect your number, then test a normal request, a call from outside your area and a transfer that is not answered.

  4. Launch and Review Requests

    Go live on the calls you choose and review new requests, visit requests, transferred calls and pending callbacks each day.

Plan the Cost of Answering Your Service Calls

You pay only for the time the agent spends talking with callers.

$0.08

per talk minute, billed per second

Example calculation

45-second call
$0.06
2 min 30 s call
$0.20
5-minute call
$0.40
  • Pay as you go, billed per second of talk time
  • No plans with included minutes and no overage fees
  • Ringing and unanswered calls are free, and billing stops when a call is transferred
  • No number or line fees from AvaritCall
  • Inbound calls are answered at the same time up to your line's channel count
  • No setup fee for self-serve; a connection to your field service software built by our team is scoped with you
View PricingGet a Quote

Frequently Asked Questions

What is an electrician answering service?

It answers calls for an electrical contractor when the team cannot and turns each call into a clear service request or transfer. AvaritCall's AI agent does this around the clock, records the details and notifies your team.

Can AvaritCall answer calls while our electricians are on a job or outside business hours?

Yes. Your carrier or phone system can send all calls, only unanswered calls or only after-hours calls to the agent, so calls are answered while your electricians are working or off the clock.

What information can AvaritCall collect before a service visit?

It can collect the customer's name and number, the service address, the type of property, the work requested in the customer's words, preferred visit times and access notes. You decide which details are required.

Can it check our service area and the types of work we offer?

Yes. You add your service areas and the work you offer to the agent's instructions, and it checks each request against them. Calls from outside your area or for work you do not offer get the response you define.

Can AvaritCall book service visits and collect installation estimate requests?

Yes. With the AvaritCall calendar or Cal.com (beta), the agent can book visits into open slots; without a connected calendar, it records the preferred time as a request. Estimate requests are recorded with the job scope, and no price is quoted on the call.

How are priority requests and calls requiring technical judgment handled?

Priority calls follow the rules your business defines, usually a transfer to the on-call electrician. The agent does not diagnose problems or give safety or repair instructions, and questions that need technical judgment go to your team. The agent does not replace emergency services; your protocol can tell callers to hang up and dial 911.

What happens if the on-call electrician does not answer?

A fallback number can be dialed. If the transfer still fails, the caller stays with the agent, who records a callback request, and the summary is available to your team in the dashboard and notifications.

Can we keep our phone number, connect our service software, and get a cost estimate?

Yes. You keep your number and connect it via SIP, and field service software connects through its API with our team, since there is no ready-made connector. Calls cost $0.08 per talk minute, billed per second, and the pricing page has a calculator for estimating your monthly cost.

Related Solutions

Stay Focused on the Job While Calls Get Answered

Calls your forwarding rules send to the agent get answered, the details your electricians need are recorded and each request lands in one list for follow-up.

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