avaritcall.

AI Medical Answering Service for Medical Practices and Physicians

AvaritCall's AI medical answering service answers patient calls 24/7, handles supported appointment requests and passes messages to your clinical team. It backs up a busy front desk and covers after-hours calls, so patients your forwarding rules send to the agent can book, be transferred or request a callback. The agent handles administrative requests only; clinical questions go to your staff.

Patient calling a medical practice from home in the evening

Sample call

Caller
I need a refill on my blood pressure medication.
AI agent
I'll pass that to the care team. Can I have your name and date of birth?
AI agent
Thank you, Linda. A nurse will call you back about the refill.

Callback Requested

Request
Prescription refill
Patient
Linda Brooks
Routed to
Care team

Next step: Staff reviews; the agent does not approve refills

Hear How Your Medical Answering Service Handles Patient Calls

Choose a scenario. Each sample shows a short conversation and the result your staff sees.

Inbound call

Play sample call

0:39

AI agentThank you for calling Oakview Family Medicine. This is the virtual assistant. How can I help?
CallerHi, I'd like to make an appointment for my annual physical.
AI agentSure. Are you an existing patient with us?
CallerYes, I see Dr. Shah.
AI agentDr. Shah has openings on Tuesday at 10:30 AM and Thursday at 2 PM. Which works better?
CallerThursday at two.
AI agentYou're booked for Thursday at 2 PM with Dr. Shah. Can I have your full name and date of birth?
CallerJames Carter, June 12th, 1975.
AI agentThank you, James. You're all set for Thursday.

Result

Appointment Confirmed

Patient
James Carter (existing)
Visit
Annual physical
Provider
Dr. Shah
Time
Thursday, 2:00 PM

Next step: Added to the calendar

These are fictional sample calls with fictional patient details. The information shared and the transfer rules are set by each practice.

Handle Everyday Medical Calls and Patient Requests

  • Medical Appointments & Rescheduling

    Book visits in the AvaritCall calendar or Cal.com (beta). In the AvaritCall calendar, the agent can also change or cancel a visit; with Cal.com, change and cancellation requests are recorded for staff to confirm unless your practice software handles them through its API.

    AI appointment scheduling

  • New Patient & Practice Questions

    Answer questions about accepting new patients, services, hours, first-visit documents and accepted insurance plans, using information your practice approves.

  • Prescription & Test Result Callback Requests

    Record refill requests and test result callback requests for your staff. The agent does not approve prescriptions or interpret results.

  • After-Hours Medical Messages

    After hours, take messages and transfer calls to the staff member on call when your rules say so.

    AI voice agent for healthcare

Manage Patient Calls and Follow-Up in One Place

Build

Build Your Call Rules

Define what the agent knows and what it collects on each call.

  • Approved practice information and common questions
  • Patient details to collect on each call
  • Conversation steps for each request type
  • Transfer rules for clinical questions
Choosing an agent template in the AvaritCall dashboard

Deploy

Deploy on Your Practice Line

Decide which calls reach the agent and when.

  • Keep your number and connect it via SIP
  • Route all, unanswered or after-hours calls with your forwarding rules
  • Voices in US and UK English, Spanish, German, Arabic and Turkish
  • Separate instructions for inbound and outbound calls
Phone number connected over a SIP trunk

Monitor

Monitor Patient Requests

See what happened on every call and what your team still needs to do.

  • Call summaries and transcripts
  • Appointment outcomes
  • Transfer results
  • Pending callbacks
Call record with outcome tags and follow-up actions in the AvaritCall CRM

Protect Patient Information and Escalate Clinical Questions

  • Patient Verification & Data Controls

    Define the verification steps, such as name and date of birth, required before the agent discusses an appointment. Team access is set per agent, transcripts are deleted after a defined retention period, and card numbers and other supported personal data formats are masked before text reaches the language model. If your organization needs a Business Associate Agreement (BAA) under HIPAA, contact our sales team before deployment to review your requirements.

    Talk to sales

  • Medical Staff Transfers & Priority Requests

    Clinical questions and priority calls are transferred to your staff under the protocol your practice approves. If no one answers, a fallback number can be dialed or a callback request is recorded. The agent does not diagnose, recommend treatment or assess clinical urgency on its own. It does not replace emergency services; your protocol can tell callers to hang up and dial 911.

Connect and Set Up Your AI Medical Answering Service

  • Ready

    Phone Systems & Existing Numbers

    • Twilio
    • Telnyx
    • Plivo
    • Any SIP trunk or PBX

    Keep your practice number and connect it via SIP. Your carrier's or phone system's forwarding rules decide which calls reach the agent.

  • Ready

    Scheduling

    • Cal.com (beta)
    • AvaritCall calendar

    Check availability and book visits in the built-in AvaritCall calendar. Cal.com is available in beta.

  • Set up by our team

    Practice Software

    Practice management and EHR systems have no ready-made connector. Our team can connect them through their API for availability checks and supported patient requests.

  • Ready

    Notifications & APIs

    • AvaritCall CRM
    • Email
    • Dashboard notifications
    • Webhooks
    • REST API

    Call results and callback requests are logged to the AvaritCall CRM and sent to your staff by email or as dashboard notifications. Webhooks and the REST API pass them to your own systems.

  1. Add Practice Information

    Add services, providers, hours, first-visit documents and accepted insurance plans.

  2. Define Call & Handoff Rules

    Set the details to collect, the verification steps and the conditions for transfers.

  3. Connect & Test

    Connect your number and calendar, then test appointment, information and callback calls in your browser.

  4. Launch & Review

    Go live on the calls you choose and review outcomes and pending callbacks each day.

Explore Integrations

AI Medical Answering Service Pricing

You pay only for talk time. There are no plans with included minutes and no overage fees.

$0.08

per talk minute, billed per second

Example calculation

45-second call
$0.06
2 min 30 s call
$0.20
5-minute call
$0.40
  • Pay as you go, billed per second of talk time
  • Ringing and unanswered calls are free, and billing stops when a call is transferred
  • Inbound capacity follows your line's channel count; outbound reminder campaigns run 5 concurrent calls per agent by default
  • Emails and WhatsApp messages you choose to send are billed per message
  • No setup fee for self-serve; a connection to your practice software built by our team is scoped with you
View PricingGet a Quote

Frequently Asked Questions

What is an AI medical answering service?

An AI medical answering service is a voice agent that answers a medical practice's calls, handles administrative requests and passes clinical questions to staff. AvaritCall does this 24/7 and logs every call with a transcript and a summary.

Can AvaritCall answer after-hours calls and support a busy front desk?

Yes. Your forwarding rules decide whether all calls, only unanswered calls or only after-hours calls go to the agent, so it can back up a busy front desk or cover the night.

Can AvaritCall book and reschedule patient appointments?

It can book appointments in the AvaritCall calendar or Cal.com (beta), and reschedule or cancel appointments in the AvaritCall calendar. With Cal.com, reschedule and cancellation requests are recorded for staff to confirm, unless your practice software is connected through its API to make the change.

Can it collect prescription refill and test result callback requests?

Yes. The agent records refill and test result callback requests with the patient's details for your staff. It does not approve prescriptions or share or interpret results.

How are clinical questions and priority patient calls handled?

They go to your staff. The agent transfers clinical questions and priority calls under the protocol your practice defines and does not diagnose or assess urgency on its own. If no one answers, a fallback number can be dialed or a callback request is recorded. The agent does not replace emergency services; your protocol can tell callers to hang up and dial 911.

How is patient information managed, and is a BAA available?

Yes. AvaritCall supports HIPAA-compliant deployments and signs a Business Associate Agreement (BAA) with healthcare customers; our sales team reviews the details with you before deployment. Transcripts are kept for a defined retention period and then deleted automatically.

Can we connect our existing number and practice software?

Yes. You keep your number and connect it via SIP. Practice management and EHR systems have no ready-made connector; they can be connected through their API with help from our team.

How much does the service cost, and what does setup involve?

Calls cost $0.08 per talk minute, billed per second, with no setup fee or commitment. Setup means adding practice information, defining call and handoff rules, connecting your number and testing in your browser.

Related Solutions

Support Patient Calls Around the Clock

Patient calls your forwarding rules send to the agent are answered day or night, and the requests your team needs to handle arrive with the right details.

Book a DemoHear a Patient Call
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