AI phone assistant for travel and hospitality
Test an AI phone assistant for travel dates, stay preferences and booking changes. Compare useful pilot calls, sales follow-up and total costs for your phone line.
A guide for hotels and travel agencies
Turn a travel request into a useful sales next step
The same travel dates can involve different room, package or transport needs. Plan the first pilot around one property or package group. With your configured test assistant, test flexible dates and changing service preferences alongside the first price question. The sales team’s ability to prepare for the next conversation provides a concrete assessment beyond a fluent introduction.
Suggested pilot: a flexible travel plan
Have a caller ask about a weekend, then say that weekdays could also work. Assess the distinction between fixed dates and flexible preferences. Can the team identify accommodation expectations and prices needing confirmation? Check whether a promise is made about availability that has not been established.
Suggested pilot: changing a booking
Have a caller ask to add a night and clarify transfer conditions. Test whether explaining general conditions remains separate from approving the change. A useful test exposes any additional charge presented as settled when your business still needs to decide or confirm it.
Prepare before the pilot
- Package or property contents and services outside the pilot scope.
- Preliminary questions about dates, stay preferences and flexibility.
- Sales owners for changes, cancellations and special pricing requests.
Measures for the buying decision
- Travel enquiries sales can review without repeating basic questions.
- Time from the first call to a quote or suitable alternative.
- Repeated pre-booking calls about the same conditions.
Where a person makes the decision
Special pricing, refunds and booking changes requiring approval go to sales or operations. The caller should understand which information is general and which request still awaits a separate confirmation.
Try one travel enquiry together
Explore the sample conversations. Try your own scenario with the test assistant in your account. After testing your scenario, assess the quality of enquiries reaching sales in a limited real-call pilot. Compare prices using seasonal volume, call time and cost per actionable enquiry. Measure sending a quote and completing a booking as different outcomes.
Warm, natural, on your customer’s side.
It handles reservation calls, takes date and party size, learns interest in a package or service; hands the conversation to your sales team with a summary.
A voice AI that calls your past-guest list.
It scans your past-guest or lead list, extends invitations, sends seasonal campaigns, measures the post-holiday experience; warm reservations reach your team.
- Scans your past-guest list; calls one by one for win-back at season start.
- Runs a post-holiday experience survey; invites loyal guests to the loyalty program.
- Sends packages, campaigns and special offers over WhatsApp.
- Delivers seasonal campaigns at the right time; the early-booking edge isn’t missed.
“Got it. Do you know what time we'll be back?”
Travel enquiries sales can review without repeating basic questions.
A voice AI at the end of every reservation.
Handles reservation calls 24/7; no more busy tone.
Welcomes foreign tourists in their own language; calls from abroad don’t close with gaps.
Asks budget and expectations; routes to the right package or property.
Takes date and party size; clarifies interest in a package or service.
Sends package info, pricing or a brochure over WhatsApp.
Summarizes the call; the lead lands on the dashboard as hot / warm / cold.
Before you start, clarify your data workflow.
Agree on notice, access and retention requirements for the pilot with your organization; review data processing scope in the privacy and KVKK notices.
Use an industry template as a starting point and configure the information and conversation workflow for your business.
Call from your own number, hear the real conversation, fine-tune.
Connect your number or get a new one; the agent answers 24/7.
Track calls, transcripts and metrics from the dashboard and keep improving.
Frequently asked questions
Try voice AI built for your sector today.
Configure your assistant in the dashboard and test it with your own call workflow. Start with USD 5 signup trial credit and pay-as-you-go pricing.