AI phone assistant
for reception
Evaluate an AI phone assistant for reception routing, messages and callback requests. Compare correct handoffs, staff effort and the total cost of useful office calls.
Evaluating an office phone line
Make the owner of each enquiry and the next step clear
A useful reception pilot helps callers reach the right owner without knowing your internal structure. Begin with a small number of departments; do not test only calls that name a known person. With your configured test assistant, try a caller who can describe the subject but cannot name the department. Treat leaving a message and reaching someone live as different outcomes.
Suggested pilot: the department is unclear
Have a caller ask about an invoice while requesting purchasing. Assess whether the actual owner of the enquiry is understood. Compare a correct first direction with calls that travel through several teams. Your staff should decide which approved rule handles a subject that could belong to more than one department.
Suggested pilot: the recipient is unavailable
Have a caller choose between leaving a message and asking for a callback. Test whether the two requests remain distinct and whether an unaccepted callback request sounds like a definite promise. Evaluate the next owner’s understanding of the subject together with the clarity of the caller’s expectations.
Prepare before the pilot
- Department responsibilities and rules that distinguish similar enquiries.
- Operating hours, unavailable recipients and message ownership.
- Criteria for accepting and completing a callback request.
Measures for the buying decision
- Calls transferred to another team after the first direction.
- Time until the message owner acts on an enquiry.
- Reception time spent on routine greetings and explanations.
Where a person makes the decision
An ambiguous institutional enquiry, an undefined owner or an explicit request for a person goes to reception. Do not stop pilot measurement at answering the call; separately measure contact completed with the appropriate owner.
Try the demo without knowing the department
Explore the sample conversations. Describe the subject instead of naming a department with the test assistant in your account. In a real-call pilot, inspect routing chains and message outcomes. Compare pricing by total time and staff effort per enquiry reaching its correct owner alongside answered-call counts.
Try visitor, meeting and delivery workflows separately.
These fictional conversations show different front desk requests. Check routing to the right person and final confirmation; assess concurrent capacity separately for the selected plan.
Calls transferred to another team after the first direction.
Test meaning and staff handoff in your target language with your own call workflow.
Configure information, permission and next steps for incoming and outgoing calls separately.
Review the conversation and staff handoff together.
An assistant for incoming requests and team routing.
Handles incoming requests within your selected call schedule and plan capacity.
Smart routing: connects the call to the right person or department.
Takes a message when unavailable; relays it with a summary.
Sends address, hours and updates via WhatsApp.
Collects appointment requests and explains the next step under the calendar connection and confirmation rule.
Summarizes the call; message and booking hit the right team.
Before you start, clarify your data workflow.
Agree on notice, access and retention requirements for the pilot with your organization; review data processing scope in the privacy and KVKK notices.
Use an industry template as a starting point and configure the information and conversation workflow for your business.
Call from your own number, hear the real conversation, fine-tune.
Connect your number or get a new one; the agent answers 24/7.
Track calls, transcripts and metrics from the dashboard and keep improving.
Frequently asked questions
Try voice AI built for your sector today.
Configure your assistant in the dashboard and test it with your own call workflow. Start with USD 5 signup trial credit and pay-as-you-go pricing.