AvaritCall vs PolyAI: Pricing, Buying Model and Capacity Compared (2026)

PolyAI offers a voice AI platform for enterprise customer service (the Agentic Dialog Platform) and the model-only Dialog-RSN-1 API. Platform pricing is set through its sales team; the API is published at $0.02 per connected minute, but that price does not include telephony or orchestration [1]. AvaritCall is an AI call center platform that publishes its talk minute at $0.08, billed per second, and connects to NetGSM, Verimor and Netsantral lines or to SIP PBXs.

This article compares what can be verified on each vendor's official pages: how each is bought, what the price includes, concurrent call capacity, language coverage and compliance statements. Every AvaritCall line item is listed on the AI call center pricing page: $0.08 per talk minute, billed per second with no rounding; ringing time and unanswered calls are free; there is no number or line rental fee; new accounts get a $5 credit and no card is required.

Choosing a voice AI platform: what each is best for

AvaritCall: best when you want a known price and to build the agent with your own team

Signup is self-serve, the first credit is $5 and no card is required. You build the agent in the panel; calls arrive with a transcript, summary and tags and are logged in AvaritCall CRM. REST API, webhooks and MCP connect it to your own systems; details are on the AvaritCall integrations page. Inbound concurrency equals the number of channels on your line; outbound campaigns run 5 concurrent calls per agent by default.

PolyAI: best when you want a managed enterprise relationship and broad language coverage

Ongoing use of the PolyAI platform is priced per minute and includes proactive performance improvements, maintenance and 24/7 support. The pricing page lists SOC 2 and ISO 27001 certified infrastructure, per-second billing, pre-built integrations, connecting your own SIP carrier at no charge, voice, chat and messaging channels, and testing tools as basics with no extra charge [1]. You can also sign up and build an agent yourself with Agent Builder [2]. Its recommended model, Raven 3.5, supports 24 languages including Turkish [3].

Side by side

Strengths and weaknesses

AvaritCall: strengths

• Price and additional fees are public, so AI call center cost can be modelled without a sales conversation
• Per-second billing; ringing time and unanswered calls are free, with no number or line rental fee
• Works with NetGSM, Verimor and Netsantral lines and with SIP PBXs
• Transcripts, summaries and tags in the panel; AvaritCall CRM, REST API, webhooks and MCP
• No audio recordings are kept, only text transcripts; personal data is masked automatically

AvaritCall: limitations

• No published uptime SLA
• No published SOC 2, ISO 27001, HIPAA or PCI DSS attestation
• A shorter track record than PolyAI in large enterprise contact centres

PolyAI: strengths

• Managed relationship: performance improvements, maintenance and 24/7 support are part of ongoing pricing
• SOC 2 and ISO 27001 certified infrastructure; HIPAA, GDPR and PCI DSS statement
• Broad language coverage: 24 languages including Turkish on Raven 3.5, 73 response languages on the platform
• Voice, chat and messaging on one platform; testing and monitoring tools at no extra charge
• API docs report 99.994% production uptime over the trailing 12 months

PolyAI: limitations

• Platform pricing is not published; cost cannot be estimated without a sales conversation
• The published Dialog-RSN-1 API price covers the model only; telephony and orchestration are not included
• The Dialog-RSN-1 API currently responds in English only
• Self-serve API concurrency is capped at 10 sessions with a card; anything above is agreed with sales
• No contractual uptime SLA is published on the pricing page

Who should choose which: picking an AI phone assistant

Choose AvaritCall if

• You want to know the price upfront and start a pilot on the $5 signup credit, with no card required
• Your calls come in over NetGSM, Verimor, Netsantral or a SIP PBX
• You want to build the agent with your own team and connect it via CRM, REST API, webhooks and MCP
• You need an AI phone assistant for customer support with 24/7 answering and transfer to an agent with a summary

Choose PolyAI if

• You want a managed enterprise relationship in which the vendor keeps improving the agent
• A SOC 2, ISO 27001, HIPAA or PCI DSS statement is a procurement requirement
• You want to run voice, chat and messaging in many languages on one platform
• You are building your own voice stack and need model-only access (Dialog-RSN-1 API, English only for now)

Statements about PolyAI were taken from PolyAI's official pricing page and documentation on 29 October 2026 and are limited to what those pages state; unverifiable third-party price estimates are deliberately excluded. AvaritCall publishes this comparison, so treat it as a vendor document and test both platforms with your own call script. For a similar evaluation, see our AvaritCall vs Retell AI comparison.