AI telephone assistant
for automotive businesses
Evaluate service and test drive calls with a focused pilot. Measure request accuracy, date confirmation, referral to a service adviser and minute costs on the same examples.
Automotive · Pilot evaluation
Separate a service appointment from technical assessment
Maintenance appointments, test drives and unexpected faults need different outcomes. Start with one workshop or showroom and define administrative scope before evaluating technical questions.
Suggested pilot: a service appointment
A fictional customer requests maintenance, then changes the day. Check the date, service location and requested work; record a request and a confirmed appointment separately.
Suggested pilot: an uncertain technical question
A caller asks whether a part needs replacement. Review referral to an adviser instead of diagnosis, preserving the question without adding guesses during handoff.
Prepare the pilot
- Prepare opening hours, locations and fictional vehicle details.
- Set separate criteria for appointments, prices and technical assessment.
- Agree on a callback route when advisers are unavailable.
What to measure
- Measure dates and locations with similar names and corrections.
- Review administrative and technical request classification against one trial list.
- Compare minutes per completed request and second conversations needed.
When a person should take over
Diagnosis, safety assessment and unexpected pricing decisions belong with staff. Deliberately test these boundaries: a fast answer does not establish a sound technical decision.
Evaluate one service workflow through real calls
Explore the sample conversations. Try date changes and technical questions with the test assistant in your account, then a limited real call pilot. Compare monthly minutes, selected additional usage and tax.
Measure dates and locations with similar names and corrections.
Test meaning and staff handoff in your target language with your own call workflow.
Configure information, permission and next steps for incoming and outgoing calls separately.
Separate an appointment request from a confirmed action.
Service requests, date confirmation and questions for an adviser are separate checkpoints. Use this workflow to test which step completes and which decision remains with staff.
Review the conversation and staff handoff together.
A voice AI that answers calls at the dealership and the service.
Answers vehicle availability, price and financing questions instantly.
Books a service appointment; separates periodic maintenance, fault or damage type.
Sends listing catalog, service quote or appointment card over WhatsApp.
Books a test drive; clarifies date, time, ID and license details.
Queries service history by plate; knows the maintenance that’s due.
Summarizes the call; a hot dealership lead or service booking lands on the dashboard.
Before you start, clarify your data workflow.
Agree on notice, access and retention requirements for the pilot with your organization; review data processing scope in the privacy and KVKK notices.
Use an industry template as a starting point and configure the information and conversation workflow for your business.
Call from your own number, hear the real conversation, fine-tune.
Connect your number or get a new one; the agent answers 24/7.
Track calls, transcripts and metrics from the dashboard and keep improving.
Frequently asked questions
Try voice AI built for your sector today.
Configure your assistant in the dashboard and test it with your own call workflow. Start with USD 5 signup trial credit and pay-as-you-go pricing.